Applied Scientist, Amazon Connect

About the role

Join the team that is building AI/ML features for Amazon Connect, a cloud-based contact center service that transforms how businesses deliver customer service. We are a group of scientists and AI/ML engineers tackling hard problems in contact center operations, management, and optimization using state-of-the-art science and engineering practices. As an Applied Scientist (Machine Learning), you will work on stochastic modeling, queueing theory, anomaly detection, and optimization to create disruptive AI-driven solutions.

Responsibilities

• Develop and apply machine learning models to solve complex problems in contact center operations.
• Work on stochastic modeling, queueing theory, anomaly detection, and optimization projects.
• Collaborate with a team of scientists and engineers to build and deploy AI/ML features.
• Address ambiguity and drive innovation in a fast-paced environment.

Requirements

• PhD or Master’s degree in Computer Science, Computer Engineering, Machine Learning, or a related field with 4+ years of relevant experience.
• 3+ years of experience building models for business applications.
• Experience with patents or publications at top-tier peer-reviewed conferences or journals.
• Proficiency in programming languages such as Java, C++, or Python.
• Experience in one or more of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, or high-performance computing.

Preferred Qualifications

• Experience in professional software development.

About the Team

AWS values diverse experiences and encourages candidates from non-traditional backgrounds to apply. Our team fosters inclusion, curiosity, and collaboration, with employee-led affinity groups and inclusion events that strengthen our work. We prioritize mentorship, career growth, and work-life harmony, ensuring flexibility and support for all team members.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

Base salary range: $172,400 - $223,400 USD annually for this position in New York, NY. Final compensation will be determined based on experience, qualifications, and location.