Applications & Workflow Consultant III

About the role

The Applications and Workflow Consultant III leads workflow analysis, optimization, and training for Radiology Healthcare IT solutions. This role involves conducting comprehensive current and future state workflow assessments, designing optimized workflows based on best practice methodologies, and developing and delivering training plans for clinical and technical healthcare IT customer stakeholders.

Responsibilities

• Lead Workflow Analysis & Optimization: Conduct current state workflow analysis, design future state workflows (including system and department process workflows), and determine application optimization strategies using best practice methodologies tailored to each customer's unique environment
• Develop & Deliver Training Programs: Create comprehensive training plans and documentation, coordinate and provide super user application training, ensure timely delivery of course completion certificates, and verify that super users can effectively train end users on site-specific requirements
• Serve as Subject Matter Expert: Act as SME for product and service offerings, provide application training and support to cross-functional teams, identify and follow up on product features and issue requests during implementations, and proactively participate in change management processes
• Manage Project Delivery: Coordinate with project management teams on implementation activities, provide regular proactive updates to PMs and management, manage multiple concurrent projects, and adapt to meet the expectations of diverse and challenging customer environments
• Mentor & Develop Team: Provide mentorship and guidance to Applications and Workflow Consultant I and II team members, drive standardization of workflow and training methodologies, and work cross-functionally to improve collaboration and efficiencies
• Partner with Business Development to support SOW development as needed
• Act as a bridge between Professional Services and Product/Development teams to relay product updates, overcome implementation challenges, and share customer feedback

Qualifications

• Bachelor's degree in Computer Science, Health Science, or Education; Certified Radiology Technologist certification; or equivalent experience
• 5+ years of experience in Radiology, Cardiology, or equivalent healthcare imaging environments
• Strong communication skills with demonstrated ability to teach diverse learning styles in clinical applications
• Knowledge of enterprise-level Radiology and/or Cardiology Healthcare IT solutions
• Ability to communicate effectively and build rapport with internal management and company personnel

Preferred Qualifications & Special Requirements

• Leverage Lean Methodology understanding and competencies
• Demonstrated leadership capabilities in driving standardization of workflow and training methodologies
• Experience mentoring or coaching junior consultants or team members

Travel Requirements

This position requires up to 25% travel, mainly throughout North America and often on short notice.