Applications Systems Analyst I

About the Role

UCF is seeking a skilled Applications Systems Analyst I to join the Center for Distributed Learning (CDL). In this role, you will support analysis, implementation, testing and continuous improvement of digital learning applications and related systems that advance teaching, learning, and academic operations at UCF.

Responsibilities

• Conducts business and systems analysis to support software development portfolio intake, requirements gathering, prioritization, and evaluation of functional and operational needs for custom digital learning applications and related services.
• Develops and maintains functional requirements, process documentation, technical specifications, and scope summaries to support software development planning, implementation, and ongoing portfolio management.
• Analyzes business processes, academic and administrative workflows, system functionality, stakeholder needs, and user experience to recommend functional solutions, process improvements, and service delivery enhancements.
• Coordinates documentation, communication, training, and change management related activities associated with application enhancements, updates, service improvements, and stakeholder adoption efforts.
• Supports the application lifecycle for assigned systems through implementation, maintenance, patches, upgrades, testing, release activities, post-implementation support, and occasional minor code or configuration updates when needed.
• Executes functional testing, validation, code-level troubleshooting when appropriate, and documentation of system changes to ensure accuracy, reliability, compliance, and continuity of operations.
• Assists developers and technical staff in investigating incidents and service issues by documenting findings, tracking resolution efforts, coordinating stakeholder communication, and supporting review of minor code or configuration changes when appropriate.
• Performs minor code or configuration updates in support of system maintenance and operational continuity.
• Provides functional and technical support for systems and services, including troubleshooting, support coordination, developer collaboration, and communication related to system issues, enhancements, or service changes.

Minimum Qualifications

• Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

• Bachelor's degree in engineering management, information technology, computer science, business administration, or related field.
• Certifications in Agile, Scrum, or related project or portfolio management frameworks.
• Experience supporting enterprise, web-based, or digital learning applications in a higher education or similarly complex environment.
• Experience with software application portfolio management, system upgrades, release support, and post-implementation activities.
• Experience with hands-on programming, including reading, writing, troubleshooting, or supporting application code.
• Experience with functional testing, issue tracking, process improvement, and documentation of system changes.
• Experience coordinating stakeholder communication and supporting change management activities related to technology implementations or system enhancements.
• Knowledge of FERPA, ADA, WCAG, and LTI standards.
• Knowledge of higher education administrative processes, customer support practices, and cross-functional coordination in a service-oriented environment.

Pay

$64,518.00 to Negotiable