Applications Support Specialist II

Candidates located in Jacksonville, FL, or Sharon, PA, preferred. Remote candidates will also be considered.

Position Summary

The Application Support Specialist II is a technical support professional responsible for supporting, maintaining, troubleshooting, and improving complex enterprise applications and supporting technologies. This role investigates production and client issues, validates data and system behavior, supports incident resolution, and partners with Product, Engineering, Infrastructure, and other teams to deliver reliable business outcomes.

Job Responsibilities

• Provide Tier 2 application support for complex enterprise applications, resolving functional, technical, configuration, integration, reporting, and data-related issues in accordance with established service levels.
• Develop expertise across multiple application platforms, including workflows, data structures, integrations, reporting capabilities, security controls, and operational dependencies.
• Investigate incidents by gathering evidence, reviewing logs, reproducing issues, and distinguishing application defects from configuration, data, infrastructure, integration, or user-process concerns.
• Escalate complex issues with clear documentation of symptoms, business impact, troubleshooting performed, supporting evidence, and recommended next steps.
• Use SQL to investigate incidents, validate data, reconcile reporting results, and support troubleshooting activities.
• Support business intelligence, analytics, reporting, dashboards, KPI