Applications Support Analyst - M365
Job Summary
Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes, and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.
Qualifications
- Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred.
- One year of relevant experience in application support, hardware or interface preferred.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
About the Role
Responsible for the effective implementation, configuration, maintenance, and support of Microsoft 365 applications. Ensures seamless upgrades, collaboration and productivity by optimizing the usage of Microsoft 365 applications. Works closely with various teams to understand business requirements and implement Microsoft 365 solutions that enhance the overall efficiency and effectiveness of the platform.
Skills
- Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
- Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.
Requirements
- Comfortable managing change with excellent problem solving skills.
- Time management and prioritization of tasks on a daily basis.
- Proficient verbal and written communication required.
- Positive attitude and excellent customer service skills are expected.
- Ability to communicate diplomatically across integrated teams.
- Good interpersonal skills.
Pay
$26.00 - $41.50
Schedule
Full time, 40.00 weekly hours, 8 Hours - Day Shifts