Applications Support Analyst

Job Summary

Previous ServiceNow or Smartsheet experience preferred. Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes, and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

Qualifications

• Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred.
• One year of relevant experience in application support, hardware or interface preferred.
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

Pay

Salary Range: $26.00 - $41.50 Pay Info: Pay starts at $26 and increases according to years of applicable experience.

Schedule

Weekly Hours: 40.00

Location

Remote, NE

Shift

8 Hours - Day Shifts

Department Details

Option to work from home if you currently live in ND, SD, MN, IA, NE or WI. There are flexible scheduling opportunities as well. Will provide access to formal vendor training on software that team supports and certification is encouraged.

Skills

Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.