Applications Support Analyst - M365
Job Summary
Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes, and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.
Responsibilities
- Effective implementation, configuration, maintenance, and support of Microsoft 365 applications.
- Ensures seamless upgrades, collaboration, and productivity by optimizing the usage of Microsoft 365 applications.
- Works closely with various teams to understand business requirements and implement Microsoft 365 solutions that enhance the overall efficiency and effectiveness of the platform.
- Supports business needs by gathering, analyzing, designing, developing, modifying, testing, implementing, evaluating, and maintaining information technologies.
- Promotes and participates in a team approach. Works with other departments and outside vendors.
- Manages change with excellent problem-solving skills. Manages tasks with time management and prioritization.
- Communicates effectively through verbal and written means. Maintains a positive attitude and excellent customer service skills.
- Communicates diplomatically across integrated teams. Demonstrates good interpersonal skills.
- Uses proficiency with software such as word processing, spreadsheets, databases, and presentation software. Possesses knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications.
- When applicable, possesses basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies. Possesses knowledge in state and federal laws, rules, and regulations.
Requirements
- Bachelor's Degree required. Area of focus in Information Technology, Healthcare, Business, or related field preferred.
- One year of relevant experience in application support, hardware, or interface preferred.
- If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
Qualifications
- Comfortable managing change with excellent problem solving skills.
- Positive attitude and excellent customer service skills are expected.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit here.