Applications Support Analyst - Health Plan

About the role

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors.

Responsibilities

• Performs routine healthcare information system and application support
• Utilizes analytical skills and experiences to investigate or escalate support issues
• Resolves incidents and services requests
• Assists in the creation and maintenance of training documentation
• Incorporates appropriate presentation techniques to support and/or lead training sessions
• Researches, analyzes and makes recommendations for application workflow improvements
• Creates and analyzes reports created using multiple reporting mechanisms
• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
• Promotes and participates in a team approach
• Works with other departments and outside vendors

Qualifications

• Bachelor's degree required
• Area of focus in Information Technology, Healthcare, Business, or related field preferred
• One year of relevant experience in application support, hardware or interface preferred
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing

Skills

• Comfortable managing change with excellent problem solving skills
• Time management and prioritization of tasks on a daily basis
• Proficient verbal and written communication
• Positive attitude and excellent customer service skills
• Ability to communicate diplomatically across integrated teams
• Good interpersonal skills
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required
• Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred
• When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful
• When applicable, possess knowledge in state and federal laws, rules and regulations

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits.