Applications Support Analyst - Health Plan

Facility: GSS National Campus, Sioux Falls, SD

About the role

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis.

Responsibilities

• Performs routine healthcare information system and application support
• Investigates or escalates support issues using analytical skills and experience
• Resolves incidents and service requests
• Assists in creating and maintaining training documentation
• Leads or supports training sessions using appropriate presentation techniques
• Researches, analyzes, and recommends application workflow improvements
• Creates and analyzes reports using multiple reporting mechanisms
• Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
• Works collaboratively with other departments and outside vendors
• Manages change and solves problems effectively
• Prioritizes and manages tasks daily

Requirements

• Bachelor's Degree required (Information Technology, Healthcare, Business, or related field preferred)
• One year of relevant experience in application support, hardware, or interface preferred
• Proficient verbal and written communication skills
• Positive attitude and excellent customer service skills
• Ability to communicate diplomatically across integrated teams
• Good interpersonal skills
• Proficiency with word processing, spreadsheets, databases, and presentation software
• Knowledge of multimedia tools, training support documentation, software development, or web-based applications preferred
• Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies helpful when applicable
• Knowledge of state and federal laws, rules, and regulations when applicable
• If applicable, Information Technology (IT) certification must be obtained within six months of hire date and within three attempts of certification testing

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, benefits may include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Pay

Salary Range: $26.00 - $41.50 per hour

Schedule

• Shift: 8-hour day shifts
• Job Schedule: Full time
• Weekly Hours: 40.00