Applications Specialist, Tube and Wire Forming Products

About the role

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

Responsibilities

• Establish oneself as a subject matter expert in their related field, and be able to provide technical expertise to Applications Engineer, Product Managers, and any other team members as needed.
• Conduct tooling setup on Solutions Center Tube & Wire Forming machines.
• Run sample parts per request of sales team members.
• Provide technical expertise to other departments and teams within the Company to aid with project specifications and completion.
• Development of Sales Tools for new features or machines.
• Conduct customer software/machine demonstrations at the BLM GROUP USA facility (Solution Center) in Novi, MI and customer facilities.
• Conduct training for customers at the Solution Center and customer facilities, including any issues encountered during facility visits.
• Troubleshoot and correct customer applications issues as needed by management, either at the Solution Center or customer facilities.
• Perform run-off acceptance tests, either at the BLM GROUP facility in Novi, MI or travel to the customer site as needed.
• Development of Tube and Wire Forming Products machine/software demonstration parts/strategy.
• Provide machine and software presentations at trade shows and other events as needed.
• Maintain quality condition of Tube & Wire Forming machines.
• Perform time studies and feasibility requests as needed.
• Supports the Applications Engineer and Product Managers by providing advanced technical counsel and solutions to the customer’s specific technical issue.
• Maintains a positive rapport, professional appearance, and business relationships with customers by providing outstanding customer service.
• Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products.
• Travel up to 50% as needed by management.
• Overtime as necessary to complete workload as needed by management.

Qualifications

• Aceessory’s degree in a Technical field.
• Prior experience or equivalent military training may be substituted for a degree.
• At least two years of tube bender experience across multiple applications including tube bender setup, tube bender service, tube bender maintenance, or CNC tube bender part programming.
• Licensing/Certifications: A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.

Skills and Other Abilities

• Thorough understanding of CAD/CAM software and how they apply to specific machine and part applications.
• Thorough understanding of Tube and Wire Forming tool designs and how they apply to specific machine and part applications.
• Thorough knowledge and understanding of statistical evaluations.
• Thorough knowledge and understanding of robotic cell integration.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Able to effectively use the Internet.
• Excellent verbal and written communication skills and must be able to help advise others within the department with respect to technical matters.
• Able to effectively work with all levels of team members and all types of customer personalities.

Equipment, Machinery, Tools, and Vehicles Used

• General office equipment, including computers, printers, fax machines and telephones.
• Large format CNC machines.
• Generalized tools for troubleshooting large format machinery.
• Bridge Crane.
• Forklift.