Applications Engineer - Robotic Flexible Gripping

About the role

The Applications Engineer plays a critical role in delivering high-quality, customer-focused solutions that drive satisfaction, long-term relationships, and retention. This role combines engineering, project management, and customer engagement, serving as a key link between customers, sales, and internal teams. The position requires a balance of technical expertise, customer service mindset, and project ownership that establishes the ground-truth of what the solution-set envisioned by the customer will be.

Responsibilities

• As the primary technical interface for customers, build strong relationships and provide responsive, professional support throughout the project lifecycle.
• Collaborate with the commercial team to accurately define the product configuration for quoting and order fulfillment.
• Maintain an advanced understanding of the product portfolio to effectively support diverse customer applications.
• Conduct proof-of-concept testing with product configurations appropriate for customer applications.
• Provide hands-on training and technical guidance to customers.
• Provide market and product feedback to Product Management.
• Travel as needed to customer sites for demonstration, installation, or support needs.
• Document customer engagements, contacts, and activity in CRM.

Requirements

• Bachelor’s degree in mechanical, mechatronics engineering, or relevant industry experience that includes robotics
• Experience working with and programming industrial robots
• Minimum of 3 years of experience in an applications engineering or industrial manufacturing role
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects and tasks simultaneously
• Self-motivated, hands-on approach with strong attention to detail
• Proficiency in MS Office and familiar with working in a CRM
• High level of professionalism and responsiveness to internal and external customers