Applications Engineer II-Cabinet Vision- Division Production Software

Job Responsibilities

• Provide Technical Support services when required
• Provides Online and/or Onsite training services to customers
• Provides Online and/or Onsite Machine integration services to customers
• Performs post processor modifications when required
• When needed, provides customer introduction and follow-up calls
• Aids customers by facilitating the creation and modification of or creating and modifying custom reports, UCS and catalogues/libraries
• Maintain proper notes on customer interactions
• Obtains and shares customer feedback so products and services can be improved
• Escalate serious complaints or critical issues to next level when resolution cannot be attained
• Identify critical issues and escalate them to Applications Engineering Manager, along with possible suggestions for improvement, wherever possible
• Maintain polite, helpful, courteous, and professional manner always
• Continuous learning by attending training classes, independent research, and seminars as needed
• Point person to assign complex technical and business matters
• Performs other related duties as assigned

Qualifications

• Advanced technical and software skills with the product lines supported
• Proficient with MS Office
• Ability to learn how to effectively use various software packages
• Strong Customer Service Skills
• Excellent oral and written communication skills
• Excellent analytical, detail oriented, and reasoning skills
• Ability to effectively prioritize work activities
• Ability to self-manage and motivate
• Works independently as well as in a team environment

Education and/or Experience

• High School Diploma or GED required
• Bachelor’s degree and 2 to 5 years of experience; or equivalent work experience
• Previous experience in a software support or service role required

Physical Demands

• Frequently in a stationary position for long periods of time; occasional bending/kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the office and occasionally customer shops
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

Work Environment

• Primarily an office setting, with occasional visits to the customer shops
• Office is clean, orderly, properly lighted, and ventilated
• Office noise levels are considered low to moderate
• Customer shop noise levels are considered moderate
• If required, PPE will be provided
• Able to travel up to 20%

Benefits

• Exceptional Medical, Dental, Vision insurances
• Health Savings Accounts with employer contribution (HSA)
• Flexible Spending Accounts (FSA)
• 401k Plan with generous employer match
• Generous Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Tuition Reimbursement