Applications Engineer-I (Irvine)

About the role

Silvus Technologies is seeking an Applications Engineer-I to join the Sales Engineering team. This role works closely with customers and the Sales team to drive product development and enable the development of cutting-edge systems and technologies.

Responsibilities

• Design and test complete solutions that solve unique technical problems.
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.
• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.
• Participate in an off-hour, on-call support rotation (on a voluntary or scheduled basis as business needs require) to address critical customer escalations.
• Work individually and with Engineering teams to support requests via in-house or through field testing and validation.
• Test and harden existing features through firmware and hardware changes in realistic applications.
• Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently.
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.
• Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training.
• Perform other related duties, of which the above are representative.

Requirements

• Bachelor of Science degree in Computer or Electrical Engineering (or equivalent degree in relevant STEM field).
• Ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers.
• Strong verbal and written communication skills to effectively communicate with customers and internally across the entire organization.
• Excellent organizational skills and attentiveness to details.
• Proficiency with PC office applications and mobile devices.
• Willingness to travel and work at customer sites.
• U.S. Citizen due to clients under U.S. government contracts.

Preferred Knowledge, Skills, And Abilities

• Proficiency with instruments such as spectrum analyzers, multimeters, signal generators, and other radio frequency and data network test equipment and testing.
• Experience with operating and testing IP radios/modems.
• Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
• Experience with testing embedded radio communication systems.
• Familiarity with Linux.
• Proficiency with programming languages such as Python or C/C++.