Applications Engineer

About the role

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs. Join Central Virginia Community College as an Applications Engineer and play a key role in supporting the systems that power our institution.

Responsibilities

• Provide comprehensive technical and functional support for EAB Navigate (Student Success and Enrollment Success), including serving as system administrator.
• Review, analyze, and improve departmental business processes to maximize system effectiveness and adoption.
• Support and integrate additional enterprise systems, including reporting platforms, workflow automation tools, and identity/access management systems.
• Troubleshoot and resolve a wide range of technical and functional issues across supported platforms.
• Proactively identify and implement integrations between EAB Navigate and other college systems.
• Develop training materials and deliver training to end-users across the college.
• Maintain academic programs and pathways within supported systems (EAB and Ad Astra).
• Participate in vendor meetings, system implementations, and cross-functional initiatives.
• Support Student Information System (SIS) data integrations, including student groups, class scheduling, and application data.
• Develop, validate, and deliver reports to support operational and strategic decision-making.
• Manage system access in alignment with security, compliance, and audit requirements.

Qualifications

• Strong analytical and problem-solving skills.
• Experience reporting tools.
• Advanced proficiency in Microsoft Excel, including data analysis functions, pivot tables and data validation techniques.
• Experience with system integrations, data mapping, or automation tools.
• Excellent written and verbal communication skills, with a demonstrated ability to work effectively both independently and collaboratively within a team environment.
• General understanding of software support principles and the software development lifecycle.
• Ability to document and improve business processes.
• Understanding of college operations, particularly non-instructional areas.
• Knowledge of information security principles and best practices.
• Understanding of project management principles.
• Demonstrated experience supporting and integrating software systems.

Additional Considerations

• Experience in higher education.
• Experience supporting enterprise systems (SIS, CRM, scheduling, advising platforms).
• Experience with cloud-based applications and infrastructure.
• Experience writing and troubleshooting SQL queries and supporting Microsoft SQL Server environments.
• Associate of Applied Science (A.A.S.) degree or equivalent combination of education and experience.