Applications Engineer

About the role

The Applications Engineer (AE) position at Piab Group is integral to supporting the sales strategies and objectives of the Vacuum Conveying (VC) product line. Reporting to the Lead Applications Engineer, the AE collaborates with various departments including Sales, Customer Service, Operations, Marketing, R&D, and Quality to ensure seamless support throughout the sales process.

Key responsibilities

• Team Communication & Collaboration
• Design & Engineering
• Training & Subject Matter Expert
• Applications & Sales Support
• Field & Tradeshow Support
• General & Continuous Improvement

PREFERRED COMPETENCIES

• Analysis and judgement
• Drives for results
• Effective communication
• Innovative
• Influence

KEY INTERFACES

• The Applications Engineer (AE) – Vacuum Conveying (VC) division reports to the Lead Applications Engineer and is part of the VC Applications Engineering team.
• The AE works closely with the complete North American VC team including: Customers and channel partners, Sales, Operations, customer service, procurement, logistics, and finance.

SKILLS AND ABILITIES

• Customer service centric with strong verbal and written communication skills
• Excellent English skills; Spanish language fluency is a plus
• Proficiency with Microsoft Office: Word, Excel, PowerPoint, SharePoint, etc.
• 3D CAD experience: Solid Edge (Siemens) preferred; SolidWorks or similar is a plus
• General understanding of pneumatics and pneumatic systems; interest in vacuum and pneumatic conveying
• Able to be creative in problem-solving situations and to propose practical solutions that satisfy the customer using best practices
• Able to work as part of a team, and also take responsibility for tasks independently
• Experience with online webinar and conference tools (Teams, GoToMeeting, etc.)
• Experience with Salesforce CRM is a plus

EXPERIENCE AND EDUCATION

• BA degree in Engineering (Mechanical, Process/Chemical, Mechatronics, or similar)
• 0–3 years of experience in technical applications, engineering, or sales & support; prior experience with vacuum conveying, bulk material handling, or process equipment is a plus

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Physical Demands: Employee is occasionally required to lift 50 lbs. Prolonged periods of sitting at a desk and working on a computer. Must be able to access and navigate each department at the organization's facilities.
• Travel: Ability to travel to off-site meetings and conduct service visits. Some travel may require overnight stays.
• Work Remotely: No - This is an office-based role in Canton, MA, with core working hours from 8:00 to 17:00.