Applications Engineer

Position Summary

Responsible for field applications, system design, and customer product development/enhancement. Provides sales, marketing and design direction in support of the Division’s growth initiative. May also manage specific Division key accounts.

Responsibilities

• Provide technical support for complex fluidic systems for large OEM customers including architecture, component specification, troubleshooting lab evaluations via email, phone, and echat.
• Support field sales and distributors as required to maintain Division's premier customer service position.
• Support field sales and distribution through travel and virtual technical meetings to drive technical resolutions on customer opportunities/challenges.
• Produce technical documentation to support our customers, reduce frequently asked questions and attract new customers to PPF.
• Lead training efforts for customers, distributors, PPF team members and Parker Stakeholders. Provides timely reports summarizing findings on a given product, project or territory.
• Develops and maintains comprehensive knowledge of competitive products and their activity in the marketplace and provides reports on a regularly scheduled basis.
• Collaborates with Product Management on changes in the market, product or applications that impact the saleability of PPF Products.
• Technical leader of initiatives to improve the processes, procedures, or growth of PPF. Work within a broad multi-functional team to support Division business objectives.
• Identify areas of training needed to achieve growth goals and collaborate with Application Engineering on development and delivery of training.
• Lead new product introductions and new product sales achievement into sales channels of responsibility with collaboration with Product Management and Marketing teams.
• Develop knowledge of the designated sales channels partners, markets and applications.

Qualifications

• Domestic and International travel (25%) for face-to-face meetings with channel partners and key customers and to support Division initiatives (i.e. Tradeshows, Trainings).
• Technical Bachelor’s degree or equivalent
• Five to Seven years of technical / customer facing experience (Life Science or Fluidics preferred)
• Excellent mechanical comprehension with the ability to understand, describe or discuss problems of a technical nature.