Applications Engineer

About the role

Be Part Of a Manufacturer Like No Other. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life.

Responsibilities

• Take ownership of and oversee the development and validation of customer applications from feasibility to production, taking ownership of all technical aspects of the project assigned on the feasibility log.
• Gather project information from customers and the Sales department to ensure smooth execution of Tube & Wire Forming projects.
• Analyze customer drawings to determine the feasibility of an application utilizing BLM’s product offerings.
• Collaborate with Sales team to suggest features, accessories, and/or software products to aid the customer in their application.
• Develop and perform customer demonstrations on any Tube & Wire Forming equipment and software as needed by management.
• Travel to customers to support the Sales team and/or collect technical information regarding an application.
• Oversee and maintain nonconformance reporting regarding tooling- and applications-related issues.
• Aid in the reviewing process of tooling design and provide suggestions on improvement.
• Communicate any specific requirements found during development or runoff to Project Management and the Installation supervisor.
• Provide weekly updates to Project Management regarding in-process applications development and tooling orders.
• Provide support to customers both during and after the sales process.
• Aid in solving technical issues found during the commissioning, tooling validation, acceptance, and/or installation processes.
• Oversee and assist with customer run-off acceptance tests, while managing the customer relationship and thoroughly documenting the results as needed by management.
• Oversee and assist with the installation, set-up, and programming of machine tooling required to perform the customer applications as needed by management.
• Execute internal procedures of BLM GROUP USA to perform the required job functions to successfully complete Tube & Wire Forming Products projects.
• Maintain a positive rapport and business relationship with internal and external customers by providing outstanding customer service.
• Evaluate and improve internal processes, templates, and reporting systems related to feasibilities, tooling, and applications testing.
• Ensure compliance with BLM GROUP USA procedures, safety standards, and quality expectations across all applications projects.
• Act as a primary point of escalation for customers or internal issues related to applications, tooling, or acceptance testing.
• Support strategic initiatives to enhance the overall efficiency and capability of the Applications department, including feedback to global product and software teams.

Qualifications

• High school diploma or equivalent; technical certification or relevant coursework in manufacturing/design/engineering or a related field is a plus
• 5+ years of experience in Tube Bending, Wire Bending, and/or End Forming processes (BLM products preferred)
• Experience in Tube Bending, Wire Bending, and/or End Forming tooling design, development, or review is preferred
• Strong mechanical aptitude and hands-on experience with mechanical systems
• Strong electrical aptitude and hands-on experience with electrical systems
• Experience with 2D/3D design software is a plus (ex. SolidWorks, SolidEdge, AutoCAD)
• Intermediate understanding of bending tool designs and how they apply to specific machine and part applications is a plus
• Licenses/Certifications: A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.

Skills and Other Abilities

• Ability to read and interpret technical drawings and manuals
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Able to effectively use the Internet
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Must have excellent time management skills
• Able to effectively work with all levels of team members and all types of customer personalities
• Fluent in Italian and/or Spanish preferred, but not necessary

Equipment, Machinery, Tools, and Vehicles Used

• General office equipment, including computers, printers, fax machines and telephones
• Basic hand, maintenance, and electrical diagnostic tools
• Manual Machining equipment

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• The incumbent works primarily in an office environment or manufacturing facility where the noise level could be moderate to loud.
• The position requires up to 50% travel, both domestically and internationally as required by management.

Reporting Relationships

This position reports to the Applications Manager

Equal Employment Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.