Applications Analyst I
About the role
Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users. If applicable for specific role, must be able to obtain required certifications as outlined by program requirements.
Responsibilities
- Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
- Assists with the development and execution of testing plans and other software quality assurance tasks.
- Trains end users on the operation of software applications.
- Assists with the development of end-user documentation.
- Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.
- Provides high-quality, customer-focused services.
- Runs reports and performs other tasks associated with the ongoing operation of the software environment.
Qualifications
Education: Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required. Experience can be accepted in lieu of a degree.
Experience: Related IT experience, ideally in a healthcare IT environment, 0‑1 year required.
Skills
- Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
- Ability to document workflows and business processes.
- Strong interpersonal skills to effectively communicate with both technical and non‑technical staff.
- Problem‑solving skills.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
- If utilizing Epic, must be able to obtain the required certifications as outlined in the program requirements.
Benefits
In addition to competitive base pay, the organization offers comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate contributions and support professional growth.
Pay
Pay range: $62,836.80 – $89,762.40 per year (Grade 5).
Schedule
Monday–Friday during Eastern business hours; 40 scheduled weekly hours. Hybrid role with onsite work required; remote workdays require a stable, secure, compliant workstation and Teams video using Mass General Brigham‑provided equipment. Work location: 133 Broadway.