Applications Administrator, System Quality

Job Location: 255 Crittenden Blvd, Rochester, New York, United States, 14642

Full-time, 40 scheduled weekly hours

Compensation Range: $64,200.00 - $96,200.00

Responsibilities

• Application quality assurance and testing
  • Validate persisted data using SQL queries and other available tools.
  • Execute manual and automated test procedures in accordance with testing plans to ensure system quality.
  • Independently perform ad-hoc testing to discover weaknesses not considered in the original design.
  • Assist developers in duplicating defects.
  • Proactively review messaging and website content for accuracy.
  • Provide accurate, clear, and concise reporting of defects found during testing.
  • Re-test to ensure that all reported defects have been addressed.
  • Perform regression testing to ensure no new defects have been introduced in areas not covered by the test plan.
• Production support and incident investigation
  • Configure and maintain automated tasks, including data import/export, outbound messaging (email & SMS), and system maintenance.
  • Deliver custom report requests (ad-hoc reporting).
  • Own investigation of escalated application and data issues.
  • Diagnose customer-reported errors, failed processes, incorrect results, and unexpected system behavior.
  • Review logs, jobs, database records, interfaces, and configuration information to identify root causes.
  • Determine whether issues require data correction, configuration changes, software changes, or customer action.
  • Coordinate resolution with developers, the customer-experience team, vendors, and other technical staff.
  • Document findings and resolution steps so recurring problems can be handled more efficiently.
  • Participate in occasional complex customer conversations when technical expertise is required.
  • Create and maintain administrative and troubleshooting reports.
• Troubleshooting
  • Become an expert on the operation of the system from the perspective of all types of users (Client, Admin, etc.).
  • Provide 2nd tier support, backing up Customer Service Help Desk.
  • Provide reports that will empower 1st tier support personnel.
• Planning
  • Research and recommend testing tools and methodologies to ensure optimal system performance.
  • Stay current with industry best practices in manual and automated testing of software systems.
  • Collaborate with stakeholders, management, and the development team to clarify requirements for new features.
  • Independently develop comprehensive test plans to prevent system defects and ensure system quality.
  • Determine boundary testing scenarios and integrate those with test plans to ensure quality of user-supplied data.
  • Design, develop, and implement automated and manual testing procedures.
  • Critically review feature requests for testability and provide feedback to stakeholders and the development team.
  • Communicate the status of assigned tasks to the team and management.
  • Understand and document system configuration changes and updates.
• Deployments
  • Collaborate with the IT team and customers regarding the best time and method for implementation of system updates and configuration changes.
  • Develop deployment plans in collaboration with the development team and other stakeholders as needed.
  • Participate in system upgrade deployments (may be after-hours, with remote access).
  • Implement server configuration changes and updates as needed.
• Data Quality / Integrity Audits
  • Proactively review logs to identify abnormal usage, system errors, etc.
  • Monitor system performance as required.
• Other duties as assigned.

Requirements

• High School diploma and 3 years of related experience required.
• Bachelor's degree preferred.
• Or equivalent combination of education and experience.
• Experience in higher education or healthcare field preferred.
• Experience with interface, networking, design, and relational database technologies preferred.
• Experience supporting Cloud and on-premises applications preferred.
• Experience with multi-tier applications employing application and web servers preferred.
• Experience with project management from planning through implementation preferred.
• At least 2 years of experience working with Microsoft's .NET environment; familiarity with C# and web technologies preferred.

Skills

• Excellent verbal and written communications skills required.
• Ability to work both independently and as part of a team required.
• Ability to participate in on-call rotations required.
• Ability to learn new technologies quickly and help team members embrace technology change preferred.
• Proven track record executing multiple work streams and producing consistent results preferred.
• Strong understanding of system/application administration activities preferred.
• Oracle, MySQL, MS SQL, or related database experience preferred.
• Solid understanding of Web Server, App Server, and/or Database interactivities preferred.
• Solid understanding of application infrastructure and architecture preferred.
• Database management and administration experience desirable.
• Experience with SQL Server Reporting Services.