Jobs · Customer Service

Application & Workflow Specialist, Reporting

Sectra · Denver, CO · 3 wk ago
RemoteRemoteCustomer Service$80k–$100k/yrFull-time

About the role

We're looking for an Application & Workflow Specialist, Radiology Reporting to join Sectra. This role is ideal for someone who already knows radiology reporting workflows in depth and wants to bring that expertise into one of the most active corners of healthcare IT today.

Responsibilities

  • Conduct reporting workflow analysis and optimization across customer environments, including report templates, voice profiles, peer review, and signing flows
  • Support implementation, onboarding, configuration, and go-live activities for reporting deployments, including workflow validation and operational readiness
  • Partner with radiologists and operations leaders to understand how they actually work and recommend workflow improvements grounded in clinical reality
  • Support troubleshooting of reporting workflow, application, and end-user issues, and help customers improve reporting efficiency and report quality
  • Collaborate with applications, integration, project management, and customer teams to deliver successful reporting outcomes
  • Lead customer training and clinical-user education on reporting, both remotely and onsite
  • Travel to customer sites as needed to support implementations, go-lives, workflow assessments, and customer engagement activities

Requirements

  • 3–7 years of experience working within radiology, PACS, RIS, reporting systems, or healthcare imaging workflows
  • Direct hands-on experience supporting enterprise radiology reporting platforms such as PowerScribe, Fluency for Imaging, Rad AI, or equivalent solutions, including report templates, voice profiles, and signing flows
  • Prior experience as a PACS Administrator, SuperUser, Applications Specialist, Radiology IT Analyst, or similar role
  • A strong understanding of radiology workflows, reporting operations, and healthcare imaging environments
  • Comfortable troubleshooting workflow and operational issues in customer-facing environments
  • Organized, detail-oriented, and committed to documentation and process consistency
  • Strong communication, collaboration, and customer service skills, especially with clinical users
  • Ability to quickly learn new applications, workflows, and technologies
  • Familiarity with PACS, RIS, HL7, healthcare interoperability, or imaging-related systems
  • Exposure to AI-assisted reporting, structured reporting, or DICOM SR
  • Experience with reporting-platform migrations and workflow optimization initiatives
  • Prior experience supporting customer-facing healthcare IT environments

Qualifications

  • You'll join a dedicated reporting specialist team being built from the ground up in the US, with real influence on how it operates
  • You'll be part of the product organization, with a direct line into product development based on what you learn in the field
  • You'll work in close collaboration with our HQ product team in Sweden on a cloud-native, AI-forward reporting platform that ships continuously
  • You'll have autonomy to take initiative and shape how the work gets done
  • This is a strong growth opportunity toward advanced applications, workflow consulting, customer success, or operational leadership roles

Skills

  • Fluent in English
  • Travel as required (up to 80%)
  • Experience delivering clinical training to radiologists or other physician end-users

Benefits

  • Competitive total rewards package including comprehensive benefits, retirement plan with matching, and career development programs

Pay

The salary range for this position is $80,000–$100,000, based on experience and qualifications.

Schedule

Remote

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