Application Technician

Essential Duties & Responsibilities

• Administer and maintain CMMS platforms, ensuring system integrity, functionality, and reliability.
• Manage user accounts, permissions, security settings, and application configurations.
• Cook up software updates, upgrades, testing, and implementation activities.
• Troubleshoot system issues and serve as the primary point of contact for CMMS support requests.
• Work with software vendors and IT teams to resolve application, network, and interface-related issues.
• Develop and maintain CMMS standards, procedures, and user documentation.
• Create, maintain, and validate asset records, including equipment, locations, spare parts inventories, serial numbers, warranty information, and criticality rankings.
• Ensure accuracy, completeness, and consistency of asset data within the CMMS.
• Support asset onboarding, equipment migrations, and facility expansion projects.
• Conduct periodic audits of asset information and implement corrective actions as necessary.
• Develop data quality controls and standardization processes.
• Generate routine and ad hoc reports to support operational and management decision-making.
• Track key performance indicators (KPIs) including: Preventive Maintenance Completion Rate, Work Order Backlog, Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), Asset Downtime, Labor Utilization, Maintenance Compliance Metrics.
• Develop dashboards and performance reports for facilities and leadership teams.
• Analyze maintenance data and recommend process improvements.
• Provide day-to-day technical support to CMMS users.
• Train maintenance technicians, supervisors, and site personnel on CMMS functionality and best practices.
• Develop user guides, training materials, and standard operating procedures.
• Support onboarding of new users and ongoing system adoption efforts.
• Support IT & Systems Integration Support, Software Testing and User Acceptance Testing (UAT).

Qualifications

• Education (HS Diploma, Under/Graduate Degree, etc.) Associate degree in Information Technology, Computer Science, Facilities Management, Engineering Technology, or related field; equivalent experience will be considered.
• Business Experience (prior years work/related experience) Minimum of 2-3 years of experience administering CMMS applications, maintenance systems, facilities software, or related technical platforms.
• Licenses/Certifications Experience working with common CMMS platforms such as: Corrigo, Maximo, Maintenance Connection, eMaint, UpKeep, Fiix, FMX, Archibus. Strong understanding of maintenance workflows, asset management principles, and preventive maintenance programs.
• Technical Skills- CMMS Administration and Configuration, Asset Management, Preventive Maintenance Program Management, Work Order Management, Reporting and Analytics, Data Validation and Quality Assurance, Microsoft Excel and Power BI, Basic Network and IT Troubleshooting, User Access and Security Administration, Systems Integration Support, Software Testing and User Acceptance Testing (UAT).