Application Technician 2 - Finance/Administration & Dispatch Support

General Duties

Participates in meetings and workshops as required.
Keeps abreast of technological updates and process improvements relevant to both administrative and dispatch operations.
Performs special projects and other assigned duties as required.

Supervision Exercised / Supervision Received

May lead and train Application Technicians 1 and/or various support personnel.
Employees work under general supervision and reports to a designated supervisor who reviews completed work and provides guidance on complex matters.

Typical Duties

• Technical And Administrative Functions:
  • Prepares and distributes daily drivers’ packets (keys, radios, maps, and truck related paperwork)
  • Coordinates and manages daily Waste Collection routes by using the department’s routing software to distribute daily assignments to drivers/vehicles
  • Communicates with drivers and operations personnel via phone, radio and/or software systems to provide updates or support to help resolve issues that occur in the field
  • Serves as emergency point of contact for drivers and field support
  • Reviews daily route paperwork, enter and/or update customer and cart information to database and route management tool
  • Distributes information to appropriate operations staff
  • Coordinates with HUB Nashville and services within CityWorks to ensure delivery of service, working with customers to fulfill requests and resolving customer concerns
  • Receives and prioritizes incoming service requests, emergency calls, and work orders to ensure timely dispatching of appropriate personnel and equipment
  • Alerts operations staff and supervisors to service-related issues submitted to HUB Nashville
  • Maintains records and documents information from drivers and distributes to appropriate operations staff
  • Monitors and reviews daily vehicle inspections using department’s software systems
  • Tracks and monitors fleet vehicles using GPS and telematic systems to monitor progress of daily waste collections
  • Captures data and provides statistical and operational reports from various software tools as needed
• General Duties:
  • Participates in meetings and workshops as required
  • Keeps abreast of technological updates and process improvements relevant to both administrative and dispatch operations
  • Performs special projects and other assigned duties as required

Minimum Qualifications

• High School Diploma or equivalent, plus six (6) years of experience in dispatching, routing, or operational coordination
• Additional education in supply chain management or related field may be considered in lieu of experience

Preferred Experience, Knowledge, Skills, And Abilities

• Knowledge of software systems, processes, and reporting function
• Experience in leading, training, or supporting staff effectively

Software Systems Used

• None
• Route Ware
• Zonar

Note

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.