Application Systems Analyst II-Loan Ops

POSITION SUMMARY

The Application Systems Analyst II serves as a key liaison between FPI, client institutions, and external technology providers to manage system configuration, implementation, maintenance, and user support in alignment with FPI’s business requirements within the agricultural lending Loan Operations space. The Analyst also leads process evaluation and automation initiatives to enhance efficiency, data accuracy, and service quality across FPI loan accounting operations. Success in this position requires strong analytical and troubleshooting skills, hands-on experience testing and troubleshooting system issues, and the ability to translate business needs into practical, system-based solutions. The role requires the ability to work independently, manage multiple priorities, and maintain effective communication with both business and technical audiences.

Duties And Responsibilities

• Serve as a primary application liaison for client loan accounting teams, managing incident, request, change, release, UAT and configuration updates within established SLAs.
• Develop and maintain standard operating procedures (SOPs), system documentation, and process maps to ensure consistency and audit readiness.
• Ensures that all development and/or corrective software has been fully tested and documented by providing direction to QA (Quality Assurance) resources developing test plans.
• Stay current on system upgrades, and best practices; proactively assess impact to operational workflows.
• Perform additional duties aligned with system improvement, reporting, or support objectives.

Skills And Competencies

• Maintains vendor relationships, including service level adherence, roadmap review, and release impact assessments.
• Makes sure vendor-supplied application releases and upgrades are monitored and evaluated, communicating relevant updates and implementation impacts to internal stakeholders and partner institutions.
• Provides cross-functional support to other FPI operational areas, such as QA, during testing cycles, project implementations, and issue resolution.
• Contributes to project teams and operational initiatives, ensuring alignment with business objectives, timelines, and quality standards.
• Identifies and implements quality and process improvements that enhance operational efficiency, productivity, and customer satisfaction across loan operations systems.
• Participates in advanced technical initiatives and business projects that support professional growth and deepen expertise in agricultural lending and financial technology.

Requirements

• Minimum 3 years of experience in systems analysis or application administration.
• Proficiency with Microsoft operating systems and strong analytical, communication, and documentation skills.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Experience with Fiserv DNA, Infor FSM/General Ledger, SQL, Salesforce, or nCino preferred.
• Knowledge of agricultural lending or banking operations a plus.