Lending Systems Analyst II
Position Summary
As a Lending System Analyst II, you will report directly to the Director of Consumer Lending Underwriting and Quality Assurance and will work closely with our Lending System vendors and internal teams to ensure quality loan application and digital services are delivered to our members.
Responsibilities
Lending System: Responsible for the operation of the credit union’s Lending 360 loan origination system and related systems and integrations.
Technical Liaison: On Lending projects with integration to the lending systems operations and online loan applications.
Testing and Recommendations: Tests and makes recommendations for system improvements and updates, which may include pre and post implementation plans.
Support and Maintenance: Responsible for support and maintenance of third-party integrations to the lending system.
Liaison: Work with other departments and various vendors as necessary to ensure smooth transition in every deployment, upgrade, and system outage including on-call availability.
Issue Tracking: Track and report identified issues to various vendors and management.
Helpdesk Support: Serve as a support escalation resource for lending system applications within the Consumer Lending department as well as between IT and department product owners.
Incident Response: Support incoming requests and issues from end-users via the LOS helpdesk system, telephone, or email. Document and track system changes.
System Audits: Create, maintain and utilize standard operating procedures for the operation, maintenance, and upgrades of applications including associated change management procedures.
Continuous Improvement: Collaborate with analysts, vendors, and system users in the testing of new functionality, and interoperability of applications, including providing quarterly data reports to Zest AI.
Release Management: Assist with the evaluation, testing, and communication of Lending System services and integrations, including the analysis of deficiencies and recommends improvements to address problems.
Training and Documentation: Responsible for training, creating, updating, and maintaining documentation of department’s operating procedures and best practices.
Qualifications And Skills
Minimum Two to four years of similar or related experience required.
AA, BA/BS degree with an emphasis in Business, IT/IS, Computer Science preferred or equivalent combination of relevant Lending Operating System experience.
Experience required with Lending Systems and Banking vendors, including Origence, XDI, Zest AI, Trustage, Fintech’s, Credit Reporting agencies, and Jack Henry Symitar EASE required.
Experience with Atlassian products, including JIRA required.
Experience creating detailed Excel reports required.
Must be proficient in Microsoft Excel, Word.
Utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc.
Ability to lift 25lbs. or more.
Ability to function in a fast-paced financial institution back office environment.