Application/System Engineer I

About the Role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Responsibilities

• Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendations.
• Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.
• Communicate with customers, international sales groups, R&D, and marketing regarding technical and product issues.
• Support customers in installation, training, and troubleshooting, whether in-person or virtually.
• Support worldwide sales groups in all technical areas of all EFD products.
• Attend top customer meetings, trade shows, and other pertinent meetings to provide technical knowledge as needed.
• Aid in providing product training to all sales groups with a focus on top products.
• Work closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance, and other personnel.
• Review technical content of product manuals, technical support information, and sales brochures.
• Assist with development and implementation of product training tools.
• Participate in New Product Development process by providing insight into real-world product usage by customers.

Requirements

• BS in Engineering or related field or equivalent related work experience.
• Experienced in technical sales-facing and application support role/environment.
• Excellent written and verbal communication skills with strong customer service skills.
• Strong organizational skills, professional demeanor, high energy level, and ability to adapt effectively in a dynamic changing environment.
• Experienced supporting EFD product line and TTA platform programming.
• Proficiency in MS Office applications.

Preferred Skills

• Action-oriented self-starter.

Working Conditions

• Office and laboratory environments.
• The employee must frequently lift and/or move up to 10 pounds and occasionally up to 75 pounds.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel

Estimated 25% travel required.

About Nordson EFD

Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We actively invest in our teams to help you build your skillsets and advance your career.