Application Support SRE

Responsibilities

• Production Support & Reliability
  • Provide hands-on support for enterprise applications in production
  • Troubleshoot issues across application and infrastructure layers
  • Drive incident triage and resolution
  • Ensure systems remain stable, available, and supportable
• On-Call & Incident Response
  • Participate in a 24/7 on-call rotation
  • Respond to and resolve production incidents
  • Coordinate with engineering teams during high-severity issues
  • Contribute to post-incident reviews
• Deployments & Operational Execution
  • Execute deployments using Ansible and CI/CD pipelines
  • Use Git workflows for release management and rollback
  • Support validation and troubleshooting of deployment issues
  • Improve deployment reliability and processes
• Monitoring, Metrics & Observability
  • Monitor systems using:
    • Splunk or Google Analytics
    • CloudWatch
    • Synthetic monitoring tools
  • Analyze logs, metrics, and alerts to diagnose issues
  • Contribute to dashboards and operational visibility
• Application Lifecycle & Maintenance
  • Manage installation, patching, and upgrades of third-party applications
  • Maintain systems aligned with N-1 patching standards
  • Perform ongoing maintenance and health checks
• Automation (Execution-Focused)
  • Use and maintain existing Ansible automation and scripts
  • Improve operational processes through targeted automation
• Collaboration
  • Work with Cloud Engineering, Development, and Security teams
  • Support onboarding of new applications into production
  • Maintain documentation and runbooks

Requirements

• 4+ years of experience in Application Support, SRE, or Systems Administration
• Experience supporting production applications in AWS
• Hands-on experience with:
  • Deployments (Ansible / CI-CD)
  • Git workflows
• Experience with:
  • Monitoring tools (Splunk or Google Analytics, CloudWatch)
  • Synthetic monitoring
• Experience participating in 24/7 on-call rotations
• Strong troubleshooting skills
• Experience with patching and lifecycle management (N-1)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!