Application Support Specialist
Halfpricesoft · Berkeley, CA · 1 mo ago
On-siteInformation Technology$95k–$125k/yrFull-time
Primary Responsibilities
- Act as the main technical contact for customer inquiries.
- Answer questions, troubleshoot setup and usability issues, and guide non-technical users through the software with clarity and empathy.
- Investigate underlying software behavior, system issues, and database queries (SQL) across Windows, Mac, and Linux environments.
- Aid customers with navigating US payroll workflows and tax compliance requirements within our software.
- Maintain and publish updated product documentation and support guides on our HTML/React-based help platform.
Qualifications & Requirements
- Communication: Exceptional written and verbal communication skills with a strong customer-first approach.
- Database Skills: Proficiency in SQL and a strong understanding of how relational databases operate.
- Web & Technical Basics: Working knowledge of HTML and general web application behavior.
- Problem-Solving: Strong analytical skills and comfort handling numerical calculations or tax-related logic.
- Work Authorization: Must be legally authorized to work in the United States without sponsorship (sponsorship is not available).
- Work Location: Ability to work on-site full-time at our Berkeley, CA office.
Preferred Experience
- 2+ years of experience in customer support, technical support, or application support.
- A degree in Computer Science, Information Technology, or a related field.
- Experience or familiarity with US payroll systems, tax forms, or IRS documentation.