Application Support Senior Analyst – Assistant Vice President

Responsibilities

• Manage and monitor FX trading applications across their full production lifecycle, ensuring stability, functionality, and adherence to service level expectations within the Securities, Markets & Banking Functions Production Support team.
• Conduct start-of-day checks, same-day risk reconciliations, and regional system handovers to maintain uninterrupted trading operations.
• Assess the risk and business impact of production incidents, escalating issues promptly to technology and business management teams in line with service level agreements.
• Prioritize bug fixes, manage application releases, and perform post-implementation analysis.
• Identify vulnerabilities, security risks, and environmental implications of technology changes, communicating impact clearly to relevant stakeholders.
• Define scope and objectives for complex application enhancements, and maintain contingency planning to ensure continued system availability for end users.
• Partner with traders, internal technology teams, and third-party vendors, translating technical issues into clear, actionable communication for non-technical audiences.
• Mentor and coach junior analysts, contributing to team capability and the continuous improvement of support processes, tooling, and documentation.

Requirements

• 5–7 years of hands-on experience in application support or production analyst roles within a financial services or trading technology environment.
• Proficiency in Unix/Linux system administration, including navigation, scripting, and troubleshooting in production environments.
• Working knowledge of SQL and Oracle databases, with the ability to query, diagnose, and resolve data-related production issues.
• Demonstrated ability to configure, install, and maintain business-critical applications, with a willingness to learn additional programming languages as needed.
• Clear and effective written and verbal communication skills, with the ability to explain technical issues in plain language to traders and non-technical business stakeholders.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities, triage complex incidents, and deliver timely resolutions under pressure.

Skills

• Familiarity with ServiceNow or equivalent IT service management and problem management platforms.
• Exposure to FX or capital markets trading systems and an understanding of trade lifecycle workflows.
• Experience using issue tracking tools and contributing to formal incident and problem management processes.

Benefits

Joining Citi's Production Support team within Securities, Markets & Banking Functions means working at the center of global markets, where your contributions have direct, measurable impact on FX trading operations. You will collaborate with experienced technologists across a globally connected function and have the opportunity to grow your career within one of the world's leading financial institutions.

A hybrid working model offering 3 days in the office and 2 days working remotely, providing structure alongside flexibility.

Centrally located position at 388 Greenwich Street, New York — Citi's flagship trading headquarters — placing you at the heart of global markets activity.

Ownership of meaningful, business-critical work with direct visibility across the Securities, Markets & Banking Functions technology organization and senior trading stakeholders.

Opportunities to lead stability, efficiency, and effectiveness initiatives, building influence across technology and business teams.

Access to learning and development resources to deepen technical expertise and progress your career within a global technology organization.

Competitive compensation and a comprehensive benefits package, including financial wellbeing and family support programs.