Application Support & Integration Specialist

About the role

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address: 1000 S. 2nd Street

Responsibilities

• Assists in the installation, maintenance, and general support of application systems and peripheral hardware.
• Assists users with questions or problems.
• May help perform system backups and recovery and install new software.
• Work with business to formulates and defines application systems scope and objectives.
• Works with business associates to map current and future business processes and aligns technology solutions with short-term and long‑term business strategies.
• Documents business requirements and creates detailed functional/technical system specifications.
• Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported.
• Creates detailed test plan.
• Executes test plan and documents test statistics, metrics, and results.
• Works with vendors and technical teams to resolve system issues.
• Evaluates and follows through on issues and problems until resolved or escalated.
• Evaluates issue patterns to plan and recommend process improvement and system upgrades.
• Creates reports to support business decisions.
• Leads small scale or sub functional teams for system design, modification, upgrade, and implementation projects.
• Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them.
• Application Support Specialists will periodically be asked to serve as mentors to associate level associates.