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Application Support Engineer, Trilogy (Remote) - $60,000/year USD

Crossover · Illinois, United States · 2 days ago
RemoteRemoteEngineering$30/hrFull-time

Ai-Augmented Customer Resolutions

Complex, escalated tickets addressed through deep, practical troubleshooting combined with AI that you control, anchor in authentic documentation, and validate.

Key Responsibilities

  • Combine technical human judgment and AI capabilities to provide outstanding customer support, concentrating on complicated issues that AI cannot yet completely address

Basic Requirements

  • 2+ years in a hands-on technical role such as technical support, customer support engineering, software engineering, QA, or sysadmin/DevOps
  • Comfortable making and reading REST API calls and JSON, interpreting HTTP status codes (such as 401 vs 404 and 429 vs 403), and working in a command line (CLI) and logs
  • Hands-on experience using generative AI tools (such as ChatGPT or Claude) in your daily technical work
  • Professional fluency in English, written and spoken
  • Able to work full-time from 1:00 PM – 10:00 PM UTC (8:00 AM – 5:00 PM US Eastern)

Nice-to-have Requirements

  • Experience supporting technical or business customers on enterprise software or B2B SaaS, not just internal IT
  • API troubleshooting with tools like Postman or curl
  • Track record of troubleshooting across several unrelated products or tech stacks, not just one
  • Developer-grade depth: you can read code or trace an API call when the problem demands it

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.

Working with us

  • This is a full-time (40 hours per week), long-term position
  • The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record
  • The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year
  • The payment period is weekly

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