Application Support Coordinator (On Site)

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

Responsibilities

• Maintain, analyze, and troubleshoot all software platforms that support district classroom instruction and student assessment.
• Conduct and coordinate training on the proper use of instructional applications for district personnel.
• Collaborate with IT peers to maintain software platforms and databases that enable district administrative functions, including end‑user support of the Student Information System.
• Coordinate submission of state‑mandated reporting as designated by the district, including Pennsylvania Information Management System (PIMS) collections.
• Troubleshoot assigned 3rd‑tier escalation of application support tickets and coordinate with 4th‑tier partners as the local liaison for resolution.
• Manage daily help‑desk ticket queues, adhering to established response thresholds.
• Verify local connectivity, permissions, and functional access to administrative and instructional client‑server applications as well as private and public cloud services.
• Gather criteria for custom modifications to existing administrative and instructional applications and provide analysis and coordination with partners on related projects.
• Create customized data extractions and reports for administrators.
• Keep accurate records of application conventions and configuration.
• Curate the application environment of the district and ensure interoperability between platforms.
• Contribute to contingency planning and provide procedures for preservation of database repositories in the context of business continuity and disaster recovery.
• Play a primary role in making recommendations, developing plans, and spearheading implementation of application upgrades.
• Support application publishing and cloud integration initiatives.
• Generate specifications for licensing of applications; assist in identifying software needs in preparation of the annual budget.
• Attend designated district board meetings to support conferencing and streaming capabilities.
• Flexible hours may be offered at the Technology Director’s discretion to accommodate after‑hours tasks.
• Perform other related duties as assigned by the Technology Director.

Qualifications

• College degree preferred; high school diploma/GED and equivalent work experience required.
• At least 2 years of experience directly supporting enterprise applications in a medium‑sized environment (multi‑location, 10+ servers, 500+ nodes, 500+ users).
• Experience with SQL query and database‑extracted reporting preferred.
• Familiarity with Microsoft Active Directory administration and permissions preferred.
• Familiarity supporting applications in a multiple OS environment (Windows, macOS) preferred.
• Ability to conduct software application training for small groups (5‑30 people).
• Understanding of computer and network operations.
• Experience with state‑mandated reporting desired; Pennsylvania Information Management Systems (PIMS) experience preferred.
• Excellent interpersonal skills for both internal and external communications.
• Excellent organization, problem‑solving, and customer service skills.
• Must be able to pass Child Abuse History, Criminal, and Fingerprinting clearances.