Application Support and Maintenance Manager

Location: Minneapolis, MN (250 Nicollet Mall)
Employment type: Full-time, salaried
Work hours: 40 hours per week

About the role

Oversee and organize support and maintenance for a direct-report team handling day-to-day operations and long-term SRE transformation for trade/order entry applications that are part of a critical business service. Collaborate with other support and maintenance managers to develop and follow best practices, ensuring departmental objectives are met.

Responsibilities

• Manage and support day-to-day operations, maintenance, and SRE activities for Trading/Order Entry and Order Management applications, ensuring compliance with IT risk and audit requirements and addressing system performance and technology currency issues. May require leading night/weekend issues and activities.
• Manage, resolve, and communicate incidents and major issues within SLAs, collaborating with Support, Development, and/or Business teams as needed.
• Provide leadership and mentorship to direct-report team members, coaching for high performance and aligning direction with departmental objectives and goals.
• Ensure application support and maintenance processes are documented and followed.
• End-to-end ownership and custodianship of Trading and Order Management platforms, activities, and processes.
• Leverage SRE practices, AI, and other tools to identify and lead opportunities for improving productivity, operational processes, platform performance, and business results to solve moderately complex issues.
• Provide 24x7 support and platform resilience leadership and oversight.

Requirements

• Bachelor’s degree or equivalent experience.
• 3-5 years’ experience in a supervisory or team management role.
• Effective and strong written and oral communication skills.
• Familiarity with IT Service Management and IT Risk Management.

Nice to have

• Familiarity with SRE practices and leveraging AI tools and agents.
• Experience with application custodian activities around vulnerabilities, risk, and compliance.
• Knowledge and experience with disaster readiness and disaster recovery testing.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across the business.

Pay

Expected salary range: $90,000 - $140,000 depending on experience, skills, and registration status, market conditions, and business needs. Potential to earn more through RBC’s discretionary variable compensation program based on business performance and individual goals.

Skills

• Business Performance Management
• Decision Making
• Enterprise Application Delivery
• Group Problem Solving
• Information Technology (IT) Infrastructure
• Interpersonal Relationships
• IT Service Management (ITSM)
• IT Systems Management
• Long Term Planning
• Time Management