Application Support Analyst (Oracle Cloud Fusion, ERP, custom .NET, ITSM)

Application Support Analyst

WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide technical solutions on our IT Team. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen.

Responsibilities

• Provide world-class customer service and support through effective incident and problem management.
• Serve as the advanced second-level support for ERP and custom .NET applications.
• Build IT credibility by modeling professionalism, excellence, integrity, and passion.
• Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines.
• Manage the integration of new client technologies into business systems processes and procedures for support transition.
• Work to align best practices across support teams.

Requirements

• 3+ years of work experience providing application support to end users.
• Experience working in ServiceNow.
• Experience supporting custom .NET and Microsoft Azure applications.
• Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment.
• Strong business acumen to quickly learn new business processes and understand how IT needs to support our business.
• Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management.
• Outstanding written and verbal communication and documentation skills, with service-oriented mindset.
• Strong documentation skills for recording issue resolution.
• Demonstrated ability to multi-task and manage competing priorities with time constraints.
• Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units.
• Advanced analytical and critical thinking skills to troubleshoot application issues.

Qualifications

• Experience with ITIL practices (Incident, Change, Problem) and ITIL Certification.
• Familiarity with SAP Hybris.
• SQL query experience.
• Experience with Postman and API calls.

Benefits

• Robust health, dental and vision insurance plans.
• Generous 401 (K) savings plan.
• Education assistance.
• On-site wellness, fitness center, food, and coffee service.
• Many more, check out our benefits site HERE.

Note: Milwaukee Tool is an equal opportunity employer.