APPLICATION SUPPORT ANALYST (BUREAU OF TECHNOLOGY) SEIU 73

About the role

Performs application management and support activities independently or as a member of a team. Provides hands-on Tier II or Level 2 application user support for enterprise software systems. Works with cross-functional teams to test and implement software application fixes, upgrades and patches in the appropriate technology environments. Employs industry-standard processes in the administration of enterprise applications including the configuration, testing and implementation of software applications to meet business requirements. Communicates and collaborates with internal and external stakeholders regarding assigned responsibilities, projects, and initiatives.

Responsibilities

• Provide hands‑on Tier II or Level 2 application user support for enterprise software systems.
• Work with cross‑functional teams to test and implement software application fixes, upgrades, and patches.
• Employ industry‑standard processes for configuring, testing, and implementing enterprise applications to meet business requirements.
• Communicate and collaborate with internal and external stakeholders on assigned responsibilities, projects, and initiatives.

Requirements

Graduation from an accredited college or university with a Bachelor's Degree and Two (2) years of experience in administration and support of Enterprise Applications, including Time and Attendance, Issue Tracking, or Document Management is required.

Qualifications

• Graduation from an accredited college or university with a Bachelor’s Degree in Mathematics, Engineering, Computer Science, Information Technology, Information Systems, Management Information Systems (MIS) or Business Information Systems is preferred.
• Experience implementing new applications and solutions using Microsoft Power Platform is preferred.
• Experience providing support for enterprise-wide software is preferred.

Skills

• Knowledge of Structured Query Language (SQL) and the ability to write SQL queries.
• Skills in configuring, administering, and supporting software systems.
• Ability to follow Software Development Methodologies.
• Ability to multi‑task, manage daily operational tasks and project‑related work.
• Proficiency in Microsoft Office Suite.
• Ability to address and resolve moderately complex to difficult work problems.
• Ability to rapidly master new software and operate in different platforms as required.
• Ability to establish effective working relationships with users, department personnel, and management.
• Ability to plan, prioritize, and organize tasks based on assigned responsibilities.
• Strong analytical, written, verbal, and presentation skills.
• Ability to communicate technical concepts and system‑related information to both technical and non‑technical audiences.

Benefits

• Medical, Dental, and Vision
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• Voluntary Benefits
• Public Service Loan Forgiveness Program (PSLF) eligibility

Pay

Hourly Wage: $40.41

Schedule

Hybrid work environment with telecommuting and flexible scheduling options.