Application Support Analyst

Core Responsibilities

• Collaborate with business stakeholders across Operations, Finance, and IT to gather, analyze, and document business requirements then translating to technical requirements.
• Support and enhance core construction platforms, including: Procore or Kahua (project management and field operations), SAP (financials, job cost), Textura (subcontractor invoicing and payments).
• Analyze and support end-to-end workflows across integrated systems, ensuring data consistency and process efficiency.
• Troubleshoot and resolve system issues spanning multiple platforms, identifying root causes across integrations and data flows.
• Design and implement functional solutions within existing system architecture, including configuration, workflow improvements, and enhancements.
• Partner with integration teams to support interfaces, APIs, and data exchanges between enterprise systems and marketplace applications.
• Develop and maintain clear, structured documentation, including business requirements, process flows, and system specifications.
• Lead and coordinate User Acceptance Testing (UAT), including test case development and validation with stakeholders.
• Support system deployments, upgrades, and enhancements, ensuring minimal disruption to business operations.
• Provide ongoing support for a portfolio of integrated marketplace applications, ensuring compatibility and alignment with core systems.
• Identify opportunities to improve business processes, particularly across project lifecycle stages (preconstruction, execution, closeout).
• Serve as a mentor and resource for junior analysts, contributing to team knowledge and best practices.

Basic Qualifications

• 3–6 years of experience as a Systems Analyst, Business Analyst, or similar role supporting enterprise applications.
• Hands-on experience with at least one of the following: Construction project management systems (e.g., Procore, Kahua, or similar), ERP systems (e.g., SAP or similar).
• Demonstrated ability to gather and document requirements and translate them into functional solutions.
• Experience supporting integrated systems and cross-platform workflows.
• Strong analytical and problem-solving skills, including root cause analysis.
• Experience coordinating or supporting testing efforts (UAT, regression testing).
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong communication skills with the ability to translate technical concepts for business users.

Preferred Qualifications

• Experience working within the commercial construction industry, with understanding of: Job costing, Change orders, RFIs and submittals, Subcontractor management and invoicing.
• Direct experience with 2 or more: apps such as Procore or Kahua (Construction Project Management), SAP (finance or cost management modules), Textura (Payment Management), Coupa (Procurement).
• Experience supporting system integrations, including APIs, middleware, or data interfaces.
• Proficiency in SQL or data analysis tools for troubleshooting and validation.
• Experience supporting third-party marketplace or add-on applications integrated with enterprise systems.
• Experience mapping and improving cross-functional business processes.
• Experience leading small-to-medium initiatives or owning project workstreams.
• Bachelor’s degree in Information Technology, Engineering, Construction Management, or a related field.

What Sets This Role Apart

Opportunity to work at the intersection of construction operations and enterprise technology.
Exposure to a modern construction tech stack with deeply integrated systems.
Able to directly impact project delivery efficiency and financial performance.

Pay

$45,000 - $140,000

Schedule

Onsite position based in our McLean, VA office.