Application Specialist - VJP

Principle Responsibilities

• Conducts voice of the customer research to ensure successful launch of new products
• Designs vacuum jacketed piping system P&IDs for cryogenic applications and for specific customer configurations
• Trains customers & internal teams on piping system layouts and products
• Provides support to BLM to perform competitive benchmarking
• Develops technical analysis of products and applications (ours versus competitors)
• Plays an active role in the new product development process, assisting business managers in identifying and researching new product ideas which support existing applications and improve our value proposition or technical advantage
• Executes the launch strategy for new product development and assists business managers through launch preparation
• Develops materials for and conducts sales training which highlight product features/benefits and differentiated technical advantages
• Conducts customer symposiums to share data and promote our products
• Maintains awareness of competitor technical changes in offering - current and new product initiatives
• Provides resources to assist the BLM to develop demand forecasts and improve business models
• Provides front-end technical sales support, and assists account Managers / sales engineers to provide pre-sale and post-sale technical support
• Acts as key technical point of contact for sales, operations, business line, and customers through the execution of new products

Qualifications / Experience

• Mechanical Engineering degree preferred
• At least 5 years’ experience in a technical quotations or product support position
• Direct experience working with customers in the Cryogenic industry
• Knowledge and understanding of Vacuum Jacketed/Vacuum Insulated Piping Systems
• Previous experience with applicable Liquid Hydrogen, Liquid Nitrogen, Liquid Oxygen applications and customers
• Proficiency with accessory components of vacuum insulated systems
• Commercial experience with industrial cryogenic gas customers or product manufacturers
• ‘Hands on’ approach – resilient and tenacious
• Strong analytical skills
• Computer fluency with MS office, especially Excel and PowerPoint
• Experience in developing technical presentations of products and applications
• Ability to fluently communicate orally and in writing in English including technical and business understanding
• Previous experience in mid-size to large matrix organization preferred