Jobs · Customer Service

Application Specialist - Northern Texas

GWS Tool Group · Dallas-Fort Worth Metroplex · 2 wk ago
RemoteRemoteCustomer ServiceFull-time

Duties/Responsibilities

  • Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities.
  • Effective planning to conduct sales presentations by meeting customers physically on a daily basis.
  • Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.
  • Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain.
  • Continuously updating all customers on company product modifications, changes, and enhancements.
  • Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings.
  • Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
  • Effectively attending conferences and trade shows.
  • Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.
  • Organizing joint sale calls and attending them with distributors.
  • Preparing reports for sales and marketing and maintaining expense accounts.
  • Updating and maintenance of customer accounts including contact names and numbers for future sales.
  • With the help of inside sales support, provide product quotes to customers as needed.
  • Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates.

Education and Experience

  • 5-8 years of experience in tooling and manufacturing process.
  • Ability to assist customers with processing parts and correct application of tools.
  • Strong Manufacturing background with a focus in Milling, Turning, Grooving (minimum of 5 years).
  • Job shop experience is high in regard.
  • Assisting customers with proper speeds and feeds for materials used.
  • Experience in designing special tools is highly regarded.
  • Experience processing customer parts from drawing to finished product.
  • Account management for current customers.
  • Proven ability to develop new customers is ideal.
  • Degree in any field of sales and marketing is highly regarded.

Required Skills/Abilities

  • Requires in depth knowledge and experience in own discipline and basic knowledge in related disciplines.
  • Knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
  • Supports colleagues to grow and to increase their capability to deliver.
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
  • Explains difficult or sensitive information; works to build consensus.
  • Review and improve methods, tools and processes. Explore opportunities to share best practice within your own function.
  • Effective time management, organization and multi-tasking skills.
  • Special people skills to deal with customers and an outgoing personality.
  • Able to prospect new accounts.

Physical Requirements

  • Must have a valid driver's license and the ability to travel 50%.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to travel.

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