Application Specialist - Northern Texas
GWS Tool Group · Dallas-Fort Worth Metroplex · 2 wk ago
RemoteRemoteCustomer ServiceFull-time
Duties/Responsibilities
- Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities.
- Effective planning to conduct sales presentations by meeting customers physically on a daily basis.
- Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.
- Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain.
- Continuously updating all customers on company product modifications, changes, and enhancements.
- Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings.
- Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
- Effectively attending conferences and trade shows.
- Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.
- Organizing joint sale calls and attending them with distributors.
- Preparing reports for sales and marketing and maintaining expense accounts.
- Updating and maintenance of customer accounts including contact names and numbers for future sales.
- With the help of inside sales support, provide product quotes to customers as needed.
- Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates.
Education and Experience
- 5-8 years of experience in tooling and manufacturing process.
- Ability to assist customers with processing parts and correct application of tools.
- Strong Manufacturing background with a focus in Milling, Turning, Grooving (minimum of 5 years).
- Job shop experience is high in regard.
- Assisting customers with proper speeds and feeds for materials used.
- Experience in designing special tools is highly regarded.
- Experience processing customer parts from drawing to finished product.
- Account management for current customers.
- Proven ability to develop new customers is ideal.
- Degree in any field of sales and marketing is highly regarded.
Required Skills/Abilities
- Requires in depth knowledge and experience in own discipline and basic knowledge in related disciplines.
- Knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
- Supports colleagues to grow and to increase their capability to deliver.
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
- Explains difficult or sensitive information; works to build consensus.
- Review and improve methods, tools and processes. Explore opportunities to share best practice within your own function.
- Effective time management, organization and multi-tasking skills.
- Special people skills to deal with customers and an outgoing personality.
- Able to prospect new accounts.
Physical Requirements
- Must have a valid driver's license and the ability to travel 50%.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to travel.