Application Specialist Cutting Tools

About the Organization

Guhring is a world‑class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top‑quality coating, reconditioning, and tool management services. More than a century of expertise in cutting tool manufacturing, combined with powerful R&D resources, places Guhring at the forefront of technical innovations in cutting tools.

About the Role

Full‑Time, Days shift. Under the direction of the VP of Product Management & Business Development, this position extends the sales team and provides technical cutting‑tool support to customers and Guhring employees. The role works closely with management, sales, customer service, and marketing on various projects requiring technical assistance.

Responsibilities

• Become an expert on Guhring’s complete line of cutting tools and how to apply them.
• Become an expert on Guhring’s competition to recommend the proper competitive tooling from Guhring’s offering.
• Acquire and provide market feedback on competitive products.
• Provide technical support to end users, distributors, and the Guhring sales team/employees regarding tool application, primarily via phone and email, as well as web blogs and online chat.
• Help customers diagnose and troubleshoot application issues and coordinate solutions with the outside sales force.
• Assist the marketing department with technical expertise for product literature, website information, training materials, etc.
• Assist with customer and employee technical training.
• Support Product Managers in a technical capacity with new product inductions and help identify new product needs based on feedback from customers and the sales team.
• Learn SAP and assist with basic customer‑service duties (order entry, quotations, etc.) as needed.
• Process RFQs and provide customer quotations.
• Communicate with technical experts at Guhring KG (Germany) to provide solutions for difficult applications.
• Make occasional on‑site customer visits to support end‑user activity.
• Help coordinate customer tool testing with the sales team in the test lab.

Education

• High school diploma with at least five years related experience in the machining trades (required).
• Bachelor’s degree or associate degree related to manufacturing/machining trades (preferred).

Skills & Experience

• In‑depth knowledge and understanding of machining principles and practices.
• Ability to understand and process machining application information through communications with customers and offer appropriate solutions.