Application Specialist - Cutting Tools

Under the direction of the VP of Product Management & Business Development, this role extends the sales team and provides technical cutting‑tool support to customers and Guhring employees. The position works closely with management, sales, customer service, and marketing on various projects requiring technical assistance.

Principal Responsibilities

• Become an expert on Guhring’s complete line of cutting tools and how to apply them.
• Become an expert on Guhring’s competition in order to recommend the proper competitive tooling from Guhring’s offering.
• Acquire and provide market feedback on competitive products.
• Provide technical support to end users, distributors, and the Guhring sales team/employees via phone, email, web blogs, online chat, etc.
• Help customers diagnose and troubleshoot application issues and coordinate solutions with the outside sales force.
• Assist the marketing department by offering technical expertise for the design of product literature, website information, training materials, etc.
• Assist with customer and employee technical training.
• Assist Product Managers in a technical capacity with new product inductions and help identify new product needs based on feedback from customers and the sales team.
• Learn SAP and assist with basic customer service duties when needed (order entry, quotations, etc.).
• Process RFQs and provide customer quotations.
• Communicate with the technical experts at Guhring KG (Germany) to provide solutions for difficult applications.
• Make occasional on‑site customer visits to support end‑user activity.
• Help coordinate customer tool testing with the sales team on the machine in the test lab.

Education

A high school diploma with at least five years of related experience in the machining trades is required. A bachelor’s degree or associate’s degree related to manufacturing/machining trades is preferred.

Skills/Experience

• In‑depth knowledge and understanding of machining principles and practices.
• Ability to understand and process machining application information through communications with customers and offer applied cutting‑tool solutions.
• Proficiency in reading blueprints and visualizing complex part geometries and machining setups.
• Capability to offer speed & feed recommendations using basic machining formulas.
• Excellent verbal and written communication skills.
• Genuine desire to help people and provide the highest level of customer service.
• Willingness to travel out of the office from time to time for on‑site customer training, application assistance, trade shows, etc.
• Experience with basic Microsoft Office programs (Outlook, Word, Excel, PowerPoint); advanced Excel and PowerPoint skills are a plus.
• Experience with SAP is a plus.