Application Sales Engineer III

About the role

Dover Precision Components is hiring an Application Sales Engineer III for our FW Murphy Production Controls brand. We offer competitive pay and benefits and the ability to be a key contributor with our stable, growing, and innovative company.

Responsibilities

• Serve as the primary technical point of contact for assigned customer accounts and packagers.
• Build and maintain strong customer relationships to ensure customer satisfaction and long-term business success.
• Provide technical support for FW Murphy control panel hardware and software solutions.
• Troubleshoot and resolve complex hardware, wiring, programming, and system integration issues.
• Analyze customer requirements and recommend technical solutions to meet operational needs.
• Make approved software configuration and programming changes that do not require additional hardware or engineering redesign.
• Collaborate with Software Engineering, Manufacturing, Project Management, and other cross-functional teams to resolve customer concerns and deliver effective solutions.
• Reverse engineer existing control panel systems to diagnose and correct programming, wiring, or configuration issues.
• Provide technical guidance and recommendations to customers regarding system functionality and performance.
• Travel to customer locations as needed to support projects, troubleshoot issues, and strengthen customer relationships.
• Maintain detailed documentation related to customer requests, technical changes, and project activities.
• Support continuous improvement efforts focused on customer satisfaction, product performance, and operational efficiency.

Requirements

• Associate degree in Engineer Technology, Electrical Technology, Automation, or related field; equivalent work experience may be substituted.
• Minimum of 10 years of relevant experience in industrial controls, automation, electrical systems, applications engineering, technical support, or related disciplines.
• Demonstrated experience working with Allen-Bradley and Rockwell Automation hardware and software platforms.
• Experience supporting industrial control panels, PLC-based systems, and customer-specific automation solutions.
• Strong troubleshooting and diagnostic skills involving electrical, hardware, software, and system integration issues.
• Able to work independently with minimal supervision.
• Strong customer relationship management communication skills.
• Able to make sound technical decisions under pressure and within tight customer timelines.
• Able to travel extensively (50- 75% out of office time at customers).

Qualifications

• Experience supporting engine controls, industrial automation, or packaged equipment applications.
• Experience with field commissioning, startup, or customer site support.
• Familiarity with FW Murphy control systems and related product offerings.