Application Manager - Guidewire PolicyCenter

About the role

The Application Manager - Guidewire PolicyCenter at Frontline Insurance is responsible for leading the support, maintenance, and optimization of Guidewire InsuranceSuite applications, including PolicyCenter, BillingCenter, and ClaimCenter. This role involves overseeing daily support operations, managing stakeholder communication, and collaborating with various teams to improve operational efficiency.

Responsibilities

• Work closely with Application Delivery and Support services leadership team on project planning, setting milestones, and deliverables.
• Lead ongoing support, maintenance, and optimization of Guidewire InsuranceSuite applications.
• Oversee support operations, ensure system stability, manage stakeholder communication, and lead a team of support analysts and engineers.
• Oversee daily support operations, ensuring timely resolution of incidents and service requests.
• Monitor application performance, conduct root cause analysis, and implement long-term solutions to recurring issues.
• Manage issue triage, troubleshooting, and resolution, escalating to Guidewire or third-party vendors when needed.
• Collaborate with product owner, technical leads, and quality engineering leads to ensure effective cross-project communication and issue/risk management.
• Collaborate with DevOps and infrastructure teams for troubleshooting production issues.
• Actively participate in application delivery process improvement initiatives to enable operational efficiency.
• Responsible for all parts of SDLC including gathering requirements, writing code and unit tests, documenting, and deploying working software and supporting applications.
• Actively involved in solutioning, designing, developing, modifying, testing, debugging, and maintaining GOSU language application code in Guidewire applications.
• Participate in a variety of planning and development activities.
• Provide direction and technical expertise in Guidewire PolicyCenter in design, development, and integration.
• Works closely with Quality Assurance members to ensure the best possible performance, quality, and responsiveness of systems/applications.
• Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.
• Perform code/design reviews to ensure quality code is delivered and control technical debt.
• Participate in daily scrum meetings, backlog grooming, project planning, and technical design workshops.
• Provide a healthy work environment to project teams and ensure IT Application Delivery set objectives are met within stipulated time.

Requirements

• At least 10 years of experience implementing Guidewire suite of products, primarily in Guidewire PolicyCenter.
• Extensive experience in product customization/configuration, re-designing, and building interfaces to external systems.
• Experience with configuring new screens using PCFs & Gosu, plug-in development, and third-party software integrations using SOAP/REST APIs, XML, JSON etc.
• Experience with PolicyCenter, BillingCenter, and ClaimCenter integrations.
• Experience with Guider Portals Edge APIs and integrations.
• Experience with Guidewire upgrades.
• Experience creating and consuming Web Services using SOAP protocol in Guidewire applications.

Qualifications

• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong communication, analytical, and problem-solving skills.
• Strong ability to debug system issues and resolve defects.
• Experience in handling and engaging vendors and able to connect and communicate effectively with Architects to present research findings and analysis to make recommendations.
• Ability to manage time and complete multiple tasks while continually meeting deadlines.
• Exposure to public cloud environment (AWS), process and tools.
• Experience with Continuous Integration tools to automate code testing.
• Experience with design, development, modification, and deployment of software using design standards and best practices.
• Thorough knowledge in various technical domains of application development; understanding of development methodologies and the full Software Development Life Cycle of applications.
• Use of common programming tools demonstrated ability to follow software specifications and ability to communicate technical information to both technical and non-technical personnel of Business and IT teams.
• Self-motivated and able to work independently as well as part of team.
• Able to perform well and professionally in a demanding, high performance IT organization.

Skills

• Experience with Guidewire PolicyCenter, BillingCenter, and ClaimCenter.
• Experience with Guider Portals Edge APIs and integrations.
• Experience with Guidewire upgrades.
• Experience with SOAP protocol in Guidewire applications.
• Experience with Continuous Integration tools.
• Experience with design, development, modification, and deployment of software.
• Knowledge of various technical domains of application development.

Benefits

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position.