Application Engineer Sales Account Manager

About the role

Setpoint Systems Corporation is looking for a Sales Engineer / Application Engineer to support and grow our Smarts and Parts Program. This role combines technical sales, front-end engineering, BAS/HVAC controls application support, and contractor enablement.

What You’ll Do

• Technical Sales and Customer Intake
• You will serve as a primary customer-facing technical resource for the Smarts and Parts Program. Responsibilities include qualifying incoming requests, understanding project scope, identifying controls intent, reviewing support needs, and helping customers determine whether their application fits a standard package, semi-custom solution, or custom engineering path.
• You will support applications involving RTUs, FCUs, heat pumps, unit heaters, VAV/VVT systems, ventilation systems, small hydronic systems, and mini-BMS opportunities.
• Engineering and Application Support
• You will perform front-end engineering reviews, including mechanical drawings, equipment schedules, control diagrams, points lists, wiring needs, and sequences of operation.
• You will help develop practical BAS/HVAC controls solutions, controller selections, points lists, wiring concepts, control narratives, material takeoffs, application templates, and packaged standards that can be reused as the program scales.
• BAS and HVAC Controls Expertise
• You will apply working knowledge of BAS controllers, sensors, relays, transformers, actuators, field devices, I/O, communication protocols, and HVAC control strategies.
• You will help customers understand controller package selection, compatibility, basic networking considerations, and field installation expectations while escalating advanced or non-standard requests through the proper internal review path.
• Subscription and Program Sales
• You will help position the Smarts and Parts Program as more than a material sales channel. This role supports contractor enablement through engineered packages, documentation, training, technical support access, and Basic or Premium support/subscription offerings.
• You will help drive recurring subscription growth while supporting bundled material sales.
• Quoting, Pipeline, and Follow-Up
• You will support quotes for standard controller packages, bundled controls material, accessories, and related support services. You will also help maintain customer records, subscription status, open opportunities, quote history, technical notes, and follow-up activity.
• The goal is to build a repeatable, scalable sales pipeline with clean handoffs, clear scope boundaries, and strong customer engagement.
• Contractor Enablement and Training
• You will support contractor showcase events, lunch-and-learns, counter discussions, customer meetings, demonstration kits, controller samples, application guides, and standard presentation materials.

What We’re Looking For

• Experience with BAS/HVAC controls, mechanical systems, and control applications.
• Ability to read and interpret mechanical drawings, equipment schedules, control diagrams, points lists, and sequences of operation.
• Familiarity with BACnet, Modbus, programmable controllers, and BAS network concepts.
• Strong customer-facing communication skills with the ability to translate technical needs into practical solutions.
• Ability to qualify scope, identify missing information, and define support boundaries.
• Strong follow-through on quotes, customer records, technical notes, and sales pipeline activity.
• A practical, solutions-oriented mindset with the ability to support both sales growth and engineering quality.

Success in This Role Looks Like

Success will be measured by qualified opportunity growth, conversion of standard and semi-custom package quotes, subscription customer growth, accurate front-end engineering reviews, timely quote turnaround, clean customer records, contractor engagement, and actionable feedback that improves future product lines, vendor partnerships, and package standards.

About Setpoint Systems Corporation

Since 1983, Setpoint Systems Corporation has provided collaborative building automation and controls solutions with a strong focus on training and support, both internally and for customers. The Smarts and Parts Program is designed to help contractors and customers access engineered controls packages, technical documentation, training, and support that make BAS/HVAC control solutions easier to deploy and scale.