Application Engineer (Refrigeration)

Responsibilities

• Provide technical support to customers in the setup, configuration, troubleshooting, and operation of refrigeration products.
• Deliver training to sales teams and customers on product features, applications, and best practices.
• Develop customer-specific programming and parameter settings for custom applications as needed.
• Aid in product selection, application guidance, and resolution of technical issues.
• Support cross-functional teams in driving product improvements and customer success.

Requirements

• Requires a bachelor's degree or an equivalent combination of education and experience.
• At least 1 year related experience.
• Excellent customer service skills, strong math and mechanical knowledge.
• Substantial knowledge of calculations required for correctly applying equipment and equipment integration.
• Strong written and verbal communication skills.
• Able to use Microsoft Office and Customer Relationship Management software.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least 1 year of relevant experience.
• Strong customer service and technical skills.
• Knowledge of refrigeration systems and equipment.
• Ability to work independently and as part of a team.

Skills

• Technical support and troubleshooting skills.
• Customer service and interpersonal skills.
• Math and mechanical knowledge.
• Programming and parameter setting skills.
• Product selection and application guidance.

Benefits

• Compensation: Salaried exempt role with a starting salary range of $78,000 - $103,000 annually.
• Annual bonus based on company performance.
• Retirement plan (401(k)).
• Short-term and long-term disability insurance.
• Paid time off, well-being days, volunteer days, holidays, and floating holidays.

Pay

This is a salaried exempt role. The starting salary range for this role and market is between $78,000 - $103,000 annually.

Schedule

The position is 100% onsite in Stone Mountain, GA.