Application Engineer II

The Role

Support customer process control needs by pursuing sales opportunities individually, and by partnering with Account Managers and Sales Associates in obtaining product orders. Ensure high levels of customer service and satisfaction in accordance with our "Think Customer" principles.

What You'll Do

• Propose and sell customer solutions by listening to and evaluating customer requirements and selecting and proposing innovative control solutions according to customer and principal's standards and practices.
• Grow valve automation business to meet annual company sales goals targets in coverage area by promoting and fostering NECI's reputation as a total valve supplier for ball valves, butterfly valves, valve automation, and solutions. Includes participating in training, developing a sufficient knowledge base of all product lines represented, being able to readily access all necessary information to develop and price valve automation solutions, and demonstrating a satisfactory competency level to meet expected standards of performance necessary to deliver valve automation solutions to customer base in a timely manner.
• Achieve desired sales results for annual new product initiatives by participating in NECI and principal new product launches, probing and uncovering customer needs and pain points, and applying new technology and product solution offerings.
• Provide support and technical services to customers by assisting users with start-up, checkout, and calibration, and resolving product and/or service problems based on principal's standards and practices and NECI's internal procedures. Responsible and accountable for following through on all customer orders, returns, credits, and invoicing issues to a satisfactory resolution in accordance with Think Customer principles.
• Support on time delivery to customers by assessing customers' needs, determining factories' abilities to meet those needs, and negotiating mutually agreeable due dates with the customer. Assist in expediting products and services with suppliers and principals in order to meet or exceed committed customer expectations. Includes anticipating or recognizing situations when total customer satisfaction is at risk and taking ownership of resolution.
• Identify new sales opportunities and ensure consistent service by maintaining accurate customer information utilizing IFS, identifying and qualifying new opportunities with customers, and fully supporting Account Managers' plans and strategies for account growth and penetration.
• Understand and actively participate in quality management system by adopting quality policy and all appropriate elements of quality management system, dedicating efforts to reduction, elimination, and prevention of quality deficiencies, and initiating proper actions to prevent occurrence of nonconformities related to products, services, processes, and quality system. Includes timely participation as required in Corrective and Preventive Action Requests, Quality Circles/Teams, and collaboration with other Company Departments on continuous improvement initiatives.
• Participate in company's safety and health program by understanding and following established policies and procedures of Safety and Health Manual, notifying appropriate Supervisors/Managers of any observed workplace safety and health compliance issues, and implementing appropriate recommendations to help improve Company's overall Safety and Health Program.
• Maintain and develop professional and technical competence by attending periodic factory or principal-based training sessions, appropriate web-based training classes/seminars, periodic "hands-on" training, departmental meetings, as well as periodic professional development workshops or classes.
• Inform supervisor/manager and appropriate NECI personnel of market conditions, providing timely reporting of key customer and competitor activities within the territory.
• Contribute to overall team effort by participating in pursuit and accomplishment of Company and Departmental Goals as part of Company's Annual Strategic Business Plan and accomplishing related results.
• Perform safety and health site coordinator duties as defined in the Safety and Health Manual (as applicable).

What You'll Bring

• Bachelor's Degree in Engineering: Mechanical, Industrial, or Chemical
• 3-5 years of relevant work experience
• Competitive Spirit: self-motivated and driven by the pursuit and satisfaction in exceeding goals and delivering growth to the business
• Proven experience in customer-facing roles (does not need to be technical sales experience) and a passion for people and engagement with an audience

Benefits

• Competitive Medical, Dental & Vision Insurance
• Flexible Spending or Health Savings Accounts
• Unlimited Vacation Time Policy
• 10 Paid Holidays
• 12 Paid Weeks Birthing Parent Leave
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Pet Insurance
• Employee Referral Bonus
• Tuition Reimbursement
• Company Paid STD, LTD, and Life Insurance

Compensation

Base salary range of $75,000 to $100,000, based on experience and qualifications. The role is also eligible for a variable compensation plan.

Schedule

Full on-site presence 5 days per week during the first 4–6 months. Following that period, the role will be on-site four days per week, including Monday, Wednesday, and Thursday, with the fourth on-site day alternating between Tuesday or Friday depending on business needs.

Must be currently authorized to work in the United States.