Application Engineer II

Sarah Cannon Research Institute · Nashville, TN · 1 wk ago

RemoteRemoteEngineeringFull-time

It’s More Than a Career, It’s a Mission. Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

About the role

The Application Engineer II provides technical support and administration for enterprise applications and associated services that support Finance and other enabling functions across SCRI. Responsibilities include configuring, testing, documenting, troubleshooting, and optimizing application solutions to ensure reliable system performance, operational efficiency, and alignment with business objectives. The role supports day-to-day application operations, user issue triage, release testing, data review, integration monitoring, documentation, and coordination with internal business, IT, reporting, security, and vendor teams.

Responsibilities

Assist in designing, documenting, testing, and supporting integrations between FSM, Infor OS, and other enabling business applications.
Work with product owners, business analysts, delivery teams, reporting teams, security, infrastructure, quality/compliance, and vendor partners to understand support needs and document clear requirements or issue details.
Triage and document incidents, service requests, access issues, configuration questions, integration errors, data discrepancies, and application defects; escalate complex items to senior team members or vendor support as appropriate.
Assist with Infor FSM releases, patches, upgrades, configuration changes, and regression testing by preparing test scenarios, executing assigned testing, documenting results, and supporting change control activities and other applications as assigned.
Partner with reporting and analytics teams to support Power BI data questions, reconciliation needs, KPI definition clarity, and operational dashboard follow-up.
Create and maintain support documentation, runbooks, issue summaries, meeting notes, test evidence, release notes, knowledge articles, and standard operating support procedures.
Assist with monitoring application(s) health, integration performance, recurring failures, release impacts, data quality trends, and operational readiness items; gather examples and supporting detail for escalation.
Provide timely and clear communication to stakeholders regarding issue status, ticket updates, testing progress, risks, blockers, and next steps.
Contribute to continuous improvement of support processes, documentation standards, testing checklists, monitoring practices, and knowledge sharing across the application support team.
Work in an environment with changing business priorities while following established support processes, maintaining customer focus, and escalating risks or blockers appropriately.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Complete any assigned training requirements by the due date.

Requirements

Familiarity with cloud-hosted SaaS platforms, Azure services, enterprise monitoring tools, and platform integrations.
Experience supporting ERP, finance, healthcare, life sciences, or regulated environments.
Experience with integrations, automation platforms, SQL, APIs, and reporting technologies.
Working knowledge of application support, incident management, ticket tracking, release support, testing, documentation, and production support practices.
Foundational understanding of Infor FSM as a cloud ERP platform, including configuration versus customization concepts and release cadence considerations.
Understanding of core finance data and transaction concepts, including chart of accounts, accounting entities, project hierarchy, study funding and management, receivables, posting logic, lifecycle events, and period close.
Working knowledge of Infor OS concepts, ION architecture, event-driven integrations, document flows, connectors, monitoring, error handling, and message reprocessing.
Foundational understanding of IPA automation patterns, including triggers, tasks, conditions, loops, logging, retry logic, timeout handling, recovery strategy, and operational metrics.
Awareness of Birst extracts, subject areas, data lineage, extract cadence, refresh dependencies, data lake dependencies, and Power BI reporting impacts.
Familiarity with validated or controlled system environments, test documentation, audit readiness, security, governance, and regulated application support expectations.
Focus on customer service, operational reliability, data quality, compliance, governance, and secure support outcomes.

Skills

3+ years of experience supporting, testing, administering, configuring, documenting, or troubleshooting enterprise applications.
Experience supporting vendor-hosted, SaaS, ERP, finance, healthcare, life sciences, or regulated business applications preferred.
Ability to read and explain integration flows, gather root-cause details, document errors, and coordinate issue resolution across business and technical teams.
Knowledge of SDLC, Agile, and change management practices.
Understanding of API-based integrations and enterprise architecture concepts.
Ability to perform root cause analysis across applications, integrations, reporting, and data layers.
Experience interpreting data lineage and business process flows.
Strong verbal and written communication skills with the ability to work effectively with finance users, business stakeholders, vendors, technical teams, and leadership.
Ability to create clear support documentation, runbooks, test evidence, requirements notes, ticket updates, release summaries, and stakeholder communications.
Ability to support UAT, regression testing, smoke testing, release validation, incident triage, and post-release follow-up activities.

Abilities

Ability to troubleshoot application, configuration, data, access, integration, automation, reporting, and user-reported issues with limited guidance and appropriate escalation.
Ability to trace user action to system events to downstream impact and explain issues in practical terms to both technical and non-technical audiences.
Ability to balance customer service, compliance expectations, operational stability, documentation quality, and assigned delivery timelines.
Ability to learn finance workflows and technical platform concepts in the right sequence, beginning with business context before tools and automation.
Ability to work through ambiguity, ask effective discovery questions, identify patterns, document assumptions, and escalate risks appropriately.
Ability to maintain curiosity about how data moves, discipline around documentation and governance, and business empathy when supporting finance and operational users.

Physical & Mental Demands and Working Conditions

The position may be required to participate in application support coverage or escalation support as needed.
Travel less than 5% of the time.
Prolonged sitting at a desk may be required.
Some after-hours work may be required to support releases, production incidents, integration monitoring, or business-critical close activities.

Qualifications

Bachelor's Degree.
3+ years of experience in FSM, ERP, financial systems, integrations, reporting, or regulated application support.
3+ years of experience supporting, testing, administering, configuring, documenting, or troubleshooting enterprise applications.
Experience supporting vendor-hosted, SaaS, ERP, finance, healthcare, life sciences, or regulated business applications preferred.
Ability to read and explain integration flows, gather root-cause details, document errors, and coordinate issue resolution across business and technical teams.
Infor FSM, Infor OS, ION, IPA, ERP, ITIL, SQL, Power BI, or related technology training/certification preferred but not required.
Experience supporting ERP, finance, healthcare, life sciences, or regulated environments.
Experience with integrations, automation platforms, SQL, APIs, and reporting technologies.

This is a remote position based in the United States. Relocation and visa sponsorship are not available.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.

Benefits

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

Pay

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.