Application Engineer I/II/Sr

About the role

Joining Greenheck Group means more than just starting a job; it's joining an award-winning culture that prioritizes your growth and development. Our unwavering commitment to supporting our team members both personally and professionally has earned us national recognition.

Responsibilities

• Provide assistance to product support team on moderately complex technical support via phone and e-mail for both internal and external sales people in the areas of product selection and application.
• Develop and communicate solutions for unique applications including design and special pricing.
• Gather information and provide resolution to complex field problems. May include travel for onsite support.
• Maintain working knowledge of industry codes and standards to determine product needs and requirements.
• Highlight and communicate key selling points of our current products for delivery to our sales teams and customers.
• Identify opportunities for process improvement and work to implement where applicable.
• Identify opportunities for competitor’s products and highlight them.
• Develop, organize, and present trainings to internal and external customers both onsite and offsite.
• Participate in offsite events including planning, set-up, and customer interactions.
• May participate in industry related associations.
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Build rapport and relationships across rep network and sales channel.
• Document service calls to record data on product questions and field issues.

Requirements

• 0-2 years of relevant work experience in engineering required.
• 4 Year / Bachelor Degree in engineering required.
• 3-5 years of relevant work experience in engineering required.
• 2 Year / Associate Degree in engineering or equivalent years of job experience required.
• 4 Year / Bachelor Degree preferred.
• 6-9 years of relevant work experience in engineering required.
• 2 Year / Associate Degree or equivalent years of job experience required.
• 4 Year / Bachelor Degree preferred.

Qualifications

• As an Application Engineer i: 0-2 years of relevant work experience in engineering required. 4 Year / Bachelor Degree in engineering required.
• As an Application Engineer ii: 3-5 years of relevant work experience in engineering required. 2 Year / Associate Degree in engineering or equivalent years of job experience required. 4 Year / Bachelor Degree preferred.
• As an Application Engineer Sr: 6-9 years of relevant work experience in engineering required. 2 Year / Associate Degree or equivalent years of job experience required. 4 Year / Bachelor Degree preferred.

Skills

Knowledge of industry codes and standards, ability to prepare and analyze data, and figures, transcribe, view a computer terminal, and extensive reading are required. Repetitive motions of the wrists, hands, and/or fingers are also necessary. The person must have close visual acuity to perform these activities.

Benefits

Greenheck Group offers a comprehensive benefits package as part of their total rewards program. The starting base pay range for this position is $77,235-$130,485 and may vary based on factors such as job-related knowledge, skills, experience, and performance. Visit our Perks & Benefits page for more information on these offerings: Health & Family Support, Financial Security, Learning & Development, Rewards & Recognition, Wellbeing & Mental Health, Work-Life Balance, Fun Perks.