Application Engineer

Company: Pumps and Controls

About the role

Pumps and Controls, a wholesale water treatment equipment supplier based in Arlington, Texas, has been serving since June 1986. The company boasts over $2 million in inventory and offers a wide range of products to its customers.

Responsibilities

• Sizes & selects technical products & services, and provides engineering information to the client base.
• Prepares cost estimates and quotations by reviewing customer specifications and related documents.
• Prepares and submits required customer documentation and obtains necessary documentation from suppliers.
• Responds to phone and email correspondence from customers, manufacturers, and the outside sales team.
• Gains customer acceptance by explaining product application, including product features & benefits, assisting with special orders and specialty applications.
• Identifies current and future customer equipment requirements.
• Obtains Customer Portal proficiency.
• Collaborates internally (purchasing, sales, shipping & receiving) as project manager.
• Establishes personal rapport with customers, principals, and outside sales staff.
• Submits purchase orders with equipment manufacturers, including providing technical & commercial information.
• Expedites orders and maintains contact with customers and suppliers.
• Follows up on orders to ensure critical deliveries.
• Resolves any order problems related to delivery or paperwork issues directly with customers and suppliers.
• Completes a technical analysis of field failures and returns from customers.
• Handles all inquiries/contacts in a professional manner.
• Works in concert with the outside sales team; funnels leads/opportunities to the sales team.
• Resolves product issues or determines product needs over the phone or via email.

Requirements

Minimum: Associates or Bachelor’s degree in mechanical engineering and/or prior experience in the industry.

• Solid computer skills including proficiency with CAD, spreadsheet, and database applications.
• Able to think and solve problems creatively.
• Able to identify and suggest process/specification modifications.
• Excellent written and oral communication skills.
• Ability to interpret specification and mechanical drawings.
• Strong organizational abilities and project management skills.
• The ability to work cooperatively with peers to achieve organizational goals.
• A high degree of independence, self-motivation, and self-direction, especially with regard to identifying and managing high-priority projects in a fast-paced environment.

Qualifications

Desired Education and Experience:

• Minimum: Associates or Bachelor’s degree in mechanical engineering and/or prior experience in the industry.

Skills

• Solid computer skills including proficiency with CAD, spreadsheet, and database applications.
• Able to think and solve problems creatively.
• Able to identify and suggest process/specification modifications.
• Excellent written and oral communication skills.
• Ability to interpret specification and mechanical drawings.
• Strong organizational abilities and project management skills.
• The ability to work cooperatively with peers to achieve organizational goals.
• A high degree of independence, self-motivation, and self-direction, especially with regard to identifying and managing high-priority projects in a fast-paced environment.

Benefits

Flow Control Group offers a comprehensive benefits package including Medical, Dental, and Vision insurance, competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, parental leave, and access to FCG University learning and training platform. The company is committed to equal opportunity employment and is an Equal Opportunity Employer.