Application Engineer

Responsibilities

• Integrate electronic security systems to deliver cohesive, advanced solutions
• Configure LAN and wireless networks to ensure reliable connectivity and performance
• Diagnose and troubleshoot system issues for optimal functionality
• Collaborate with project teams and end users to support software deployment and usage
• Resolve software-related issues, engaging technical resources when necessary
• Escalate critical problems promptly to minimize project impact
• Coordinate project timelines and resources with the management team for efficiency
• Lead end-user training and manage licensing to ensure successful adoption and continuous development

Qualifications (must Have)

• A high school diploma or equivalent
• Certification(s) with access control systems and video platforms, such as AMAG, Lenel, Milestone, Genetec, Software House, or similar
• Minimum of three (3) years of experience programming and troubleshooting access control and video systems
• Advanced knowledge of industry-leading security system and equipment providers
• Decision-making and problem-solving ability
• Ability to read and understand advanced technical information and documentation
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
• Excellent verbal and written communication skills, with internal and external stakeholders
• Ability to establish and maintain effective working relationships with both internal and external customers

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law