Application Developer - ServiceNow

About the role

As a ServiceNow Developer at QTS Data Centers, you will play a key part in configuring, customizing, and extending the ServiceNow platform to meet the ever-evolving needs of our business. You will collaborate closely with various departments to understand their challenges and develop innovative solutions that streamline workflows and improve efficiency. This role is hands-on and requires senior-level expertise within the ServiceNow team. You will deliver new code and application configurations within a formalized Software Development Lifecycle (SDLC), foster mature code development and release practices, and build a strong CI/CD pipeline.

Responsibilities

• Design, develop, and implement custom applications and workflows on the ServiceNow platform.
• Collaborate with business stakeholders to gather requirements, translate them into technical specifications, and ensure solutions align with business needs.
• Configure and customize existing ServiceNow modules to optimize functionality.
• Integrate ServiceNow with third-party applications to create a unified IT ecosystem.
• Develop and maintain high-quality, secure, and well-documented code.
• Conduct thorough testing to ensure the functionality and performance of ServiceNow applications.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Perform upkeep on existing solutions (e.g., business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.).
• Stay up to date on the latest ServiceNow features and functionalities.
• Provide training and support to end-users on ServiceNow applications.

Requirements

• Proven experience as a ServiceNow developer (minimum 5 years).
• Strong understanding of the ServiceNow platform, including ServiceNow Development Studio and scripting languages (GlideScript, UI Script).
• Experience with ServiceNow modules (e.g., Incident Management, Change Management, Problem Management, Integration Hub).
• Experience with Service Catalog.
• Experience with web development technologies (e.g., HTML, CSS, JavaScript).
• Proven experience in Integration Hub and REST API.
• Expert in SDLC.
• Certified ServiceNow Administrator.

Preferred Qualifications

• One or more years of experience working in a data center environment or other relevant critical process environment.
• Experience with other ServiceNow modules such as Customer Experience, ITOM, CMDB, Security Operations, Customer Service Management.
• ITIL v3/v4 certification.
• Certified ServiceNow Application Developer.
• CSM or Agile certification.

Skills

• Excellent interpersonal skills with all levels of the organization.
• Strong organizational skills to determine prioritization and appropriate multitasking.
• Focus on scope, tone, and quality of processes and their respective documentation, as well as associated goals, priorities, deadlines, and weaknesses.
• Perform necessary and timely follow-up, escalating appropriately if needed.
• Excellent writing skills for generating clear, concise release notes and documentation.
• Strong analytical capabilities coupled with business acumen to proactively solve problems.
• Ability to work independently, with supervision, on projects of varying complexity.
• Actively invest in growing yourself and others to build talent and capabilities for sustained success.
• Provide training and mentorship for lower-level team members.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days, plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.
• Medical, dental, vision, life, and disability insurance.
• Flexible spending and HSA accounts.
• Paid holidays and paid time off.
• Paid volunteer days.
• Employee assistance program.