DirectJobHub
Jobs · Engineering · Louisiana

Application & Automation Engineer

The National WWII Museum · New Orleans, LA · 1 mo ago
On-siteEngineering$15k/yrFull-time

Description

The National WWII Museum is currently seeking an Application and Automation Engineer. The Application and Automation Engineer supports, maintains, integrates, and improves the Museum’s business-critical applications, with a primary focus on the Digital Asset Management platform and related workflows, integrations, data flows, reporting, and support processes.

Requirements

  • Serve as IT's primary technical support resource for the Museum’s Digital Asset Management platform and other assigned business applications.
    • Support application configuration, workflows, permissions, user access, metadata related processes, reports, and operational support needs.
      • Troubleshoot application issues, user access problems, data inconsistencies, integration failures, workflow errors, reporting issues, and user-reported defects.
      • Work with business users to understand support needs and translate them into clear technical actions, vendor requests, configuration changes, or process improvements.
        • Help distinguish between business process ownership, vendor responsibility, and IT technical support responsibilities.
        • Support application lifecycle activities, including upgrades, patches, configuration changes, access reviews, testing, migrations, and vendor-supported enhancements.
  • Integrations, Data Flows, and Automation Support and improve integrations between Museum applications, databases, SaaS platforms, reporting tools, file systems, and operational systems.
    • Develop, maintain, and troubleshoot automations that reduce manual work, improve consistency, and support business processes.
      • Build or support workflows using approved tools such as Microsoft 365, Power Automate, scripts, APIs, scheduled jobs, or vendor-supported integration tools.
      • Troubleshoot failed integrations, broken workflows, data synchronization issues, automation errors, and related system dependencies.
  • Reporting and Data Support Support operational reporting needs tied to Museum applications, data workflows, and business processes.
    • Aid in data extraction, formatting, validation, reconciliation, and basic analysis where appropriate.
    • Support Power BI, Excel-based reporting, application exports, and other approved reporting tools as assigned.
    • Help departments improve recurring reports, dashboards, manual data processes, and repeatable reporting workflows.
  • Application Security and Access Support Support secure access practices for assigned applications, including account provisioning, deprovisioning, role assignments, permissions reviews, and administrative access documentation.
    • Partner with Cybersecurity and Infrastructure teams on SSO, MFA, conditional access, service accounts, privileged access, and authentication-related concerns.
    • Ensure application access changes follow approved IT processes and are appropriately documented.
    • Identify and escalate risks related to shared accounts, excessive permissions, unsupported integrations, weak authentication, undocumented service accounts, or unclear ownership.
  • Vendor, Stakeholder, and Operational Coordination Open, track, and manage vendor support cases for assigned applications through resolution.
    • Coordinate troubleshooting sessions between vendors, IT staff, business users, and project stakeholders.
    • Communicate application issue status, risks, dependencies, and resolution progress clearly to affected stakeholders.
    • Maintain application support documentation, including configuration notes, integration details, workflow logic, access models, vendor contacts, escalation paths, known issues, dependencies, schedules, credentials ownership, and recovery steps.
    • Provide input to IT leadership on recurring application issues, vendor performance, support gaps, lifecycle concerns, and improvement opportunities.
    • Support DAM governance and broader application governance efforts by helping clarify technical ownership, escalation paths, and repeatable support processes.

    Qualifications

    • 3+ years of experience in application support, systems analysis, automation, integration support, software support, or related IT role.
    • Experience supporting business applications in a production environment.
    • Working knowledge of application configuration, permissions, user access, workflows, data imports/exports, and vendor support processes.
    • Experience with automation, scripting, APIs, reporting tools, or low-code/no-code workflow tools.
    • Ability to troubleshoot application issues across users, data, integrations, permissions, and vendor platforms.
    • Strong documentation skills.
    • Strong customer service and communication skills.
    • Ability to work with both technical teams and non-technical business users.
    • Ability to manage multiple priorities and support requests in a resource-constrained environment.

    Preferred Qualifications

    • Experience with Digital Asset Management platforms, especially NetX.
    • Experience supporting cultural institution, museum, archival, collections, media, or digital content workflows.
    • Experience with Microsoft 365, SharePoint, Power Automate, Power BI, SQL, REST APIs, scripting, or workflow automation.
    • Familiarity with metadata, digital asset workflows, file movement, content publishing, or media management processes.
    • Experience supporting integrations between SaaS platforms, databases, file systems, and reporting tools.

    • Similar jobs